# DNC List Compliance Review

Ensure your calling and texting operations properly scrub against federal and state Do Not Call lists

$799 — Per review engagement Turnaround: 3-5 business days

The National Do Not Call Registry and state-level DNC lists impose strict requirements on businesses that make telemarketing calls or send marketing texts. Calling a number on the DNC list can result in penalties of up to $51,744 per violation from the FTC, plus private lawsuit exposure under the TCPA. Performance West reviews your DNC compliance procedures including registry scrubbing frequency, internal DNC list management, state DNC list compliance, and exemption documentation. We verify that your operations correctly handle DNC requests, maintain required records, and apply applicable exemptions properly. We also review your entity-specific DNC processes to ensure that when a consumer asks you specifically to stop calling, that request is honored within the required timeframe and across all contact channels.

## Risk if non-compliant

FTC DNC penalties can reach $51,744 per call to a registered number. Combined with TCPA private action damages, a systematic DNC violation can be catastrophic.

## Potential penalties

- ⚠ FTC penalties up to $51,744 per call to DNC-registered number
- ⚠ TCPA private action: $500-$1,500 per call
- ⚠ State DNC law penalties (vary by state)
- ⚠ State AG enforcement actions
- ⚠ Class action exposure for systematic violations

## What we deliver

- ✓ Review DNC registry scrubbing procedures and frequency
- ✓ Audit internal DNC list management
- ✓ Check state-level DNC compliance
- ✓ Verify exemption documentation and applicability
- ✓ Review entity-specific DNC request handling
- ✓ Assess DNC compliance record retention
- ✓ Test DNC scrubbing accuracy
- ✓ Deliver compliance recommendations and procedures

## Frequently asked questions

### How often must we scrub against the DNC list?

You must scrub your calling lists against the National DNC Registry at least every 31 days. Many best-practice organizations scrub more frequently.

### Are there exemptions to DNC rules?

Yes, but they're narrow. Established business relationships, tax-exempt nonprofits, and certain surveys may qualify. We verify whether your exemptions are properly documented.

### What about state DNC lists?

Several states maintain their own DNC lists with separate registration and scrubbing requirements. We check compliance with all applicable state lists.

### Do we need a written DNC policy?

Yes. The FCC requires businesses making telemarketing calls to have a written DNC policy, provide it on demand, and train personnel on its requirements.

## Ready to get started?

Contact us to discuss your compliance needs or request a quote.

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Or call us: 1-888-411-0383

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