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feat(orders): reduce friction & chargebacks across order flow

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1. Email: add a 'Problem with your order? We're here to help' support band to
   the shared htmlEmail() footer, so EVERY transactional email (confirmation,
   portal link, receipts) has a prominent 'Get help with your order' button
   linking to /contact. Less silent frustration -> fewer chargebacks.

2. NPI order form: entering a 10-digit NPI now auto-fills provider name, practice
   state, and specialty from the live NPPES lookup (same API as the free
   compliance-check tool), with a 'Found: <name>' confirmation. Only fills empty
   fields so it never clobbers edits.

3. NPI order form: read ?npi= from the URL so the email 'Start my revalidation'
   click lands with the NPI prefilled and the rest auto-filled (was being
   ignored entirely before).

4. Support FAB: add the floating help button + panel to 27 static public pages
   that were missing it (order, portal, trucking, survey, upload pages), so help
   is one click away everywhere.
This commit is contained in:
justin 2026-06-08 00:24:17 -05:00
parent 80e07aecbb
commit 25cf23dded
29 changed files with 947 additions and 28 deletions
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14
api/src/email.ts
View file

@ -78,6 +78,20 @@ function htmlEmail(title: string, body: string): string {
${body}
</td>
</tr>
<!-- Help / support band: reduces friction & chargebacks by giving an
obvious place to get help with any order issue. -->
<tr>
<td style="padding:0 40px 24px;">
<table width="100%" cellpadding="0" cellspacing="0" style="background:#f0f9ff;border:1px solid #bae6fd;border-radius:8px;">
<tr><td style="padding:18px 20px;text-align:center;">
<p style="margin:0 0 4px;font-family:Arial,sans-serif;font-size:15px;font-weight:700;color:#0c4a6e;">Problem with your order? We're here to help.</p>
<p style="margin:0 0 14px;font-family:Arial,sans-serif;font-size:13px;color:#0369a1;line-height:1.5;">Questions, a change, or something not right? Reach our team and we'll make it right, fast.</p>
<a href="https://performancewest.net/contact" style="display:inline-block;background:#1e3a5f;color:#ffffff;padding:11px 26px;border-radius:6px;text-decoration:none;font-family:Arial,sans-serif;font-size:14px;font-weight:700;">Get help with your order &rarr;</a>
<p style="margin:12px 0 0;font-family:Arial,sans-serif;font-size:12px;color:#64748b;">Or email <a href="mailto:info@performancewest.net" style="color:#0369a1;">info@performancewest.net</a> &middot; call <a href="tel:18884110383" style="color:#0369a1;">1-888-411-0383</a></p>
</td></tr>
</table>
</td>
</tr>
<!-- Footer -->
<tr>
<td style="background:#f4f5f7;border-top:1px solid #e8ecf0;padding:16px 40px;text-align:center;">