From 3273a7020e6789084cabd4d4f233b0094ca7b5d7 Mon Sep 17 00:00:00 2001
From: justin <justin@liquidator.optimal-reality.com>
Date: Wed, 29 Apr 2026 09:44:41 -0500
Subject: [PATCH] Rewrite Q5 to ask where customers are located, explain state
 PUC nexus

State PUC registration is triggered by customer location, not
incorporation state. Telecom services use local infrastructure
(switches, numbers, towers) creating attributional nexus. Rewritten
Q5 explains this and provides guidance: ~27 states need full
certification, ~9 registration only, ~5 minimal. Shows PUC info
box for multi-state/nationwide selections.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
---
 .../order/fcc-carrier-registration/index.html | 21 +++++++++++++------
 1 file changed, 15 insertions(+), 6 deletions(-)

diff --git a/site/public/order/fcc-carrier-registration/index.html b/site/public/order/fcc-carrier-registration/index.html
index 3f1e250..8d90d63 100644
--- a/site/public/order/fcc-carrier-registration/index.html
+++ b/site/public/order/fcc-carrier-registration/index.html
@@ -134,12 +134,19 @@ select:focus,input:focus{outline:none;border-color:#1e3a5f;box-shadow:0 0 0 2px
       </div>
     </div>
 
-    <!-- Q5: Operating states -->
+    <!-- Q5: Customer geography -->
     <div id="q5" class="hidden" style="margin-top:1rem">
-      <p class="q-label">Where will you operate?</p>
-      <button type="button" class="q-card" data-states="1">Just one state</button>
-      <button type="button" class="q-card" data-states="few">2–5 states</button>
-      <button type="button" class="q-card" data-states="nationwide">Nationwide</button>
+      <p class="q-label">Where will your customers be located?</p>
+      <p class="q-hint">Most states require telecom providers to register with the state Public Utilities Commission (PUC) wherever they have customers — not just where you're incorporated. This is because your service uses local infrastructure (switches, towers, numbers) in each state where it terminates.</p>
+      <button type="button" class="q-card" data-states="1">One state only — all my customers will be in a single state</button>
+      <button type="button" class="q-card" data-states="few">A few states (2–5) — I know which states I'll serve initially</button>
+      <button type="button" class="q-card" data-states="nationwide">Nationwide — I'll accept customers from any US state</button>
+      <div id="state-puc-explain" class="hidden" style="margin-top:.5rem">
+        <div class="info-box">
+          <strong>State PUC Registration</strong><br>
+          About 27 states require full certification and tariff filing (CA, NY, PA, FL, IL, etc.), ~9 require registration only, and a handful (TX, UT, VA, WY) have minimal requirements. You don't need to register in all 50 states on day one — start with the states where you'll have customers, then expand as you grow. We handle state PUC filings at $399/state.
+        </div>
+      </div>
     </div>
 
     <!-- Q6: International services -->
@@ -440,12 +447,14 @@ select:focus,input:focus{outline:none;border-color:#1e3a5f;box-shadow:0 0 0 2px
     });
   });
 
-  // ── Q5: Operating states ──
+  // ── Q5: Customer geography ──
   document.querySelectorAll('[data-states]').forEach(function(btn) {
     btn.addEventListener('click', function() {
       document.querySelectorAll('[data-states]').forEach(function(b) { b.classList.remove('selected'); });
       btn.classList.add('selected');
       wizard.operatingStates = btn.dataset.states;
+      // Show PUC info for multi-state or nationwide
+      document.getElementById('state-puc-explain').classList.toggle('hidden', btn.dataset.states === '1');
       document.getElementById('q6').classList.remove('hidden');
     });
   });