add USDOT reactivation service ($149) + map inactive status to reactivation CTA

- New service: usdot-reactivation — filed via ask.fmcsa.dot.gov (sub-cat 302)
- Inactive carriers see 'PW can handle reactivation, no Login.gov needed'
- Compliance checker maps inactive operating status to reactivation service

api/src/routes/compliance-orders.ts

@@ -251,6 +251,12 @@ const COMPLIANCE_SERVICES: Record<
     erpnext_item: "MC-AUTHORITY",
     discountable: false,  // $300 FMCSA gov fee makes this non-discountable
   },
+  "usdot-reactivation": {
+    name: "USDOT Number Reactivation",
+    price_cents: 14900,
+    erpnext_item: "USDOT-REACTIVATION",
+    discountable: true,
+  },
   "dot-drug-alcohol": {
     name: "DOT Drug & Alcohol Compliance Program",
     price_cents: 14900,

api/src/routes/dot-lookup.ts

@@ -107,7 +107,7 @@ router.get("/api/v1/dot/lookup", async (req, res) => {
         detail: effectiveStatus === "green"
           ? `Active and authorized to operate.`
           : effectiveStatus === "yellow"
-          ? `USDOT status is ${statusLabel}, but FMCSA still shows as authorized. This may indicate your registration needs to be updated or reactivated. Contact FMCSA at (800) 832-5660 if this is incorrect.`
+          ? `USDOT status is ${statusLabel}. Your registration may need to be reactivated before you can legally operate. Performance West can handle the reactivation process for you — no Login.gov account needed.`
           : `NOT authorized to operate — ${statusLabel}. ${
               statusCode === "I" ? "This USDOT number is inactive. You may need to reactivate it before operating."
               : statusCode === "N" ? "This carrier is not authorized. Operating authority may be required."

site/public/tools/dot-compliance-check/index.html

@@ -334,6 +334,7 @@ Send reset link
           else if (data.phy_state === "NM") recommendedServices.push("nm-weight-distance");
           else if (data.phy_state === "CT") recommendedServices.push("ct-highway-use-fee");
         }
+        if (c.id === "operating_status") recommendedServices.push("usdot-reactivation");
         if (c.id === "state_carrier_permit" && data.phy_state === "CA") recommendedServices.push("ca-mcp-carb");
         if (c.id === "intrastate_authority") recommendedServices.push("intrastate-authority");
         if (c.id === "corporate_compliance") recommendedServices.push("annual-report-filing");