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6 commits

Author SHA1 Message Date
justin
25cf23dded feat(orders): reduce friction & chargebacks across order flow 
1. Email: add a 'Problem with your order? We're here to help' support band to
   the shared htmlEmail() footer, so EVERY transactional email (confirmation,
   portal link, receipts) has a prominent 'Get help with your order' button
   linking to /contact. Less silent frustration -> fewer chargebacks.

2. NPI order form: entering a 10-digit NPI now auto-fills provider name, practice
   state, and specialty from the live NPPES lookup (same API as the free
   compliance-check tool), with a 'Found: <name>' confirmation. Only fills empty
   fields so it never clobbers edits.

3. NPI order form: read ?npi= from the URL so the email 'Start my revalidation'
   click lands with the NPI prefilled and the rest auto-filled (was being
   ignored entirely before).

4. Support FAB: add the floating help button + panel to 27 static public pages
   that were missing it (order, portal, trucking, survey, upload pages), so help
   is one click away everywhere.
 2026-06-08 00:24:17 -05:00
justin
7399211271 trust/security: DMARC p=reject; MTA-STS cert+HTTPS policy live; cookie consent banner (CSP-safe); /accessibility page; footer legal links (Security/Accessibility) on all pages; scope TrustedSite to /order payment pages only 2026-06-06 21:01:36 -05:00
justin
ae52c63983 add tawk.to live chat to 8 order/tool pages that were missing it 
dot-compliance, trucking-new-carrier, neca-ocn, fcc-carrier-registration,
corporation-check, identity-complete, state-puc, fcc-499q.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
 2026-05-31 17:46:49 -05:00
justin
bd5193e45f Add Umami custom event tracking across all key pages 
- Created /js/pw-analytics.js with conversion funnel events
- Added to Base.astro layout (all Astro pages) + 6 static HTML pages
- Events tracked: compliance-check-start, compliance-check-complete,
  order-cta-click, checkout-page-view, checkout-start, esign-opened,
  esign-submitted, campaign-click (UTM attribution), contact-form-submit
- Server-side payment-complete event from checkout webhook via Umami API
- Auto-tracks any element with data-track="event-name" attribute

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
 2026-05-05 05:10:13 -05:00
justin
cbfb8d6091 Add engagement authorization, remove price headers from intake pages, fix duplicate emails 
- Add clickwrap authorization checkbox to fcc-compliance, state-puc, neca-ocn order pages
- Store engagement_accepted_at/ip/version in compliance_orders (migration 074)
- Add 499-A past-due/multi-year eSign engagement letter generator
- Gate 499-A handler on engagement signature for past-due/multi-year orders
- Remove price/tax/fee headers from all 19 intake pages (post-payment only)
- Fix duplicate confirmation email for compliance_batch orders
- Add USAC past-due fee negotiation research doc

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
 2026-04-28 02:50:02 -05:00
justin
f8cd37ac8c Initial commit — Performance West telecom compliance platform 
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
 2026-04-27 06:54:22 -05:00