CPNI Annual Certification
Annual CPNI compliance certification to protect customer data and satisfy FCC requirements
Every interconnected VoIP provider and telecommunications carrier must file an annual CPNI (Customer Proprietary Network Information) certification with the FCC. This certification confirms your company's compliance with rules protecting customer call records, billing information, and usage data from unauthorized access or disclosure. Performance West prepares and files your annual CPNI certification. We review your data protection policies, verify your breach notification procedures, document your compliance program, and submit the certification to the FCC on your behalf before the March 1 deadline.
Risk if non-compliant
Failure to file the annual CPNI certification or violations of CPNI rules can result in FCC enforcement actions, monetary forfeitures, and reputational damage.
Potential penalties
- ⚠ FCC monetary forfeitures for failure to file timely
- ⚠ Enforcement actions for CPNI rule violations
- ⚠ Mandatory breach notification requirements with FCC reporting
- ⚠ Potential loss of customer trust and competitive standing
What we deliver
- ✓ Review your CPNI compliance program and policies
- ✓ Document your data protection procedures
- ✓ Verify breach notification processes are in place
- ✓ Prepare and file annual CPNI certification with FCC
- ✓ Track filing deadlines and send reminders
- ✓ Respond to FCC inquiries about your certification
Frequently asked questions
What is CPNI?
Customer Proprietary Network Information (CPNI) includes call records, billing data, and service usage information that carriers collect from customers. FCC rules restrict how this data can be used and shared.
Who needs to file a CPNI certification?
All interconnected VoIP providers and telecommunications carriers that handle customer call data must file annually.
When is the CPNI certification due?
The annual CPNI certification is due March 1 (or the next business day) each year, covering the prior calendar year's compliance.
What if I've never filed?
You should file as soon as possible. We can help you establish a CPNI compliance program and file your certification. Contact us for a free assessment.
Ready to get started?
Contact us to discuss your compliance needs or request a quote.
Or call us: 1-888-411-0383