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A lead replied with proof their Medicare revalidation was already approved (CMS
data-lag: the public Revalidation Due Date List still showed them overdue weeks
after approval). Two of these arrived same-day, so:
- Carbonio auto-reply (deployed on co.carrierone.com): created mailbox
hc-replies@ on the info@ distribution list with a Sieve that auto-acknowledges
'my revalidation is already complete' replies (tag + mark read + file into a
'Reval Completed (auto-acked)' folder + on-brand reply explaining the CMS lag).
CRITICAL: info@ is the shared reply-to for ALL campaigns (healthcare, trucking,
telecom), so every rule is anchored to Medicare/revalidation context -- a
trucking 'MCS-150 done, this is bogus' or telecom 'RMD done' reply does NOT
trigger it (tested + passing). A buyer guard ('please file / how much') also
suppresses the auto-reply so a human handles the sale.
Carbonio 25.x Sieve quirks documented (vacation/imap4flags/body :text all
unsupported; use reply/flag/tag/body :contains).
- Permanent suppression: new data/hc_suppress.txt do-not-contact list the warmup
honors at import AND --prune removes from the live lists. Seeded with the two
completed providers (Pangea Lab, Yakima Valley FWC); both also blocklisted in
listmonk_hc and removed from lists 3 + 4.
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SUBJECT: Re: Your Medicare revalidation — thank you for confirming
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Hi {{first name}},
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Thank you for letting us know, and congratulations on completing your
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revalidation. We have noted it and removed your practice from any further
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revalidation reminders.
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For context: our notice was based on the CMS public Medicare Revalidation
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Due Date List, which CMS refreshes periodically. There is often a lag of
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several weeks between when a provider's revalidation is approved and when CMS
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updates that public list, so a recently completed revalidation can still show
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as due in the published data. That appears to be exactly what happened here.
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No action is needed on your part. If we can ever help with NPI/NPPES updates,
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enrollment, reactivation, or OIG/SAM exclusion screening, we are glad to assist.
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Thank you again for the heads-up, and apologies for any confusion.
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Best regards,
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Performance West Compliance
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(888) 411-0383 · info@performancewest.net
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Performance West is an independent compliance firm, not affiliated with CMS or Medicare.
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