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justin f8cd37ac8c Initial commit — Performance West telecom compliance platform 
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-27 06:54:22 -05:00

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<!DOCTYPE html><html lang="en"> <head><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><meta name="description" content="The page you're looking for doesn't exist."><link rel="canonical" href="https://performancewest.net/404/"><link rel="icon" type="image/svg+xml" href="/favicon.svg"><!-- Open Graph --><meta property="og:type" content="website"><meta property="og:url" content="https://performancewest.net/404/"><meta property="og:title" content="Page Not Found | Performance West Inc."><meta property="og:description" content="The page you're looking for doesn't exist."><!-- Twitter --><meta name="twitter:card" content="summary"><meta name="twitter:title" content="Page Not Found | Performance West Inc."><meta name="twitter:description" content="The page you're looking for doesn't exist."><script>
window.__PW_API = (function() {
var h = window.location.hostname;
if (h === "localhost" || h === "127.0.0.1") return "http://" + h + ":3001";
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return "https://api.performancewest.net";
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</script><link rel="preconnect" href="https://fonts.googleapis.com"><link rel="preconnect" href="https://fonts.gstatic.com" crossorigin><link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500&display=swap" rel="stylesheet"><title>Page Not Found | Performance West Inc.</title><script defer src="https://analytics.performancewest.net/script.js" data-website-id="55250014-ee15-44ac-a1f6-81dabad3fe0f"></script><link rel="stylesheet" href="/_astro/about.DhmoKVOS.css"><script type="module" src="/_astro/hoisted.yFz1BYXO.js"></script></head> <body class="min-h-screen flex flex-col"> <!-- Navigation --> <nav class="border-b border-gray-200 bg-white sticky top-0 z-50"> <div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8"> <div class="flex justify-between h-24 items-center"> <a href="/" class="flex items-center"> <img src="/images/logo.png" alt="Performance West" class="h-20 w-auto" width="83" height="70"> </a> <div class="hidden md:flex items-center gap-8"> <!-- Services dropdown --> <div class="relative" id="services-dropdown"> <button type="button" class="text-sm text-gray-600 hover:text-gray-900 inline-flex items-center gap-1" id="services-btn">
Services
<svg class="w-3.5 h-3.5 transition-transform" id="services-chevron" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M19 9l-7 7-7-7"></path></svg> </button> <div id="services-menu" class="absolute left-1/2 -translate-x-1/2 top-full mt-2 rounded-xl border border-gray-200 bg-white shadow-xl hidden z-50" style="width: 720px;"> <div class="grid grid-cols-3 gap-0 p-4"> <!-- Column 1 --> <div class="pr-4 border-r border-gray-100"> <p class="text-[11px] font-semibold uppercase tracking-wider text-blue-500 mb-2">Telecom</p> <a href="/services/telecom/fcc-499a" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">FCC 499A Filing</a> <a href="/services/telecom/stir-shaken" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">STIR/SHAKEN</a> <a href="/services/telecom/ipes-isp" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">IPES & ISP Registration</a> <a href="/services/telecom/database-management" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Telecom Databases</a> <a href="/services/telecom/state-puc" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">State PUC/PSC Filings</a> <a href="/services/telecom/canada-crtc" class="block py-1.5 text-sm font-medium text-blue-600 hover:text-blue-800">Canada CRTC Package <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-red-500 text-white ml-1 animate-pulse">HOT</span></a> </div> <!-- Column 2 --> <div class="px-4 border-r border-gray-100"> <p class="text-[11px] font-semibold uppercase tracking-wider text-purple-500 mb-2">Data Privacy</p> <a href="/services/privacy/ccpa-audit" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">CCPA/CPRA Audit</a> <a href="/services/privacy/privacy-policy" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Privacy Policy Review</a> <a href="/services/privacy/data-mapping" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Data Mapping</a> <a href="/services/privacy/breach-response" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Breach Response Plan</a> <p class="text-[11px] font-semibold uppercase tracking-wider text-green-500 mb-2 mt-4">TCPA</p> <a href="/services/tcpa/consent-audit" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Consent Audit</a> <a href="/services/tcpa/dnc-compliance" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">DNC Compliance</a> <a href="/services/tcpa/campaign-review" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Campaign Review</a> </div> <!-- Column 3 --> <div class="pl-4"> <p class="text-[11px] font-semibold uppercase tracking-wider text-slate-500 mb-2">Corporate</p> <a href="/services/corporate/formation" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Business Formation</a> <a href="/services/corporate/state-registration" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">State Registration</a> <a href="/services/corporate/annual-reports" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Annual Reports</a> <a href="/services/corporate/registered-agent" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Registered Agent</a> <a href="/order/formation" class="mt-3 block py-2 px-3 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg text-center transition-colors">Form a Business</a> </div> </div> </div> </div> <a href="/services" class="text-sm text-gray-600 hover:text-gray-900">All Services</a> <a href="/pricing" class="text-sm text-gray-600 hover:text-gray-900">Pricing</a> <a href="/tools/contractor-quiz" class="text-sm text-gray-600 hover:text-gray-900">Free Tools</a> <a href="/contact" class="text-sm text-gray-600 hover:text-gray-900">Contact</a> <a href="/order/formation" class="ml-2 px-4 py-2 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg transition-colors">Form a Business</a> <!-- Account button — links to ERPNext portal --> <a href="https://portal.performancewest.net" id="nav-login-btn" class="ml-1 flex items-center gap-1.5 px-3 py-2 text-sm font-medium text-gray-600 hover:text-pw-700 hover:bg-pw-50 rounded-lg transition-colors border border-gray-200 hover:border-pw-300"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15.75 6a3.75 3.75 0 11-7.5 0 3.75 3.75 0 017.5 0zM4.501 20.118a7.5 7.5 0 0114.998 0A17.933 17.933 0 0112 21.75c-2.676 0-5.216-.584-7.499-1.632z"></path></svg>
Client Portal
</a> <!-- Account button — logged in (hidden until session confirmed) --> <div id="nav-account-btn" class="hidden relative ml-1" id="nav-account-dropdown-root"> <button type="button" id="nav-account-trigger" class="flex items-center gap-2 px-3 py-2 text-sm font-medium text-pw-700 hover:bg-pw-50 rounded-lg transition-colors border border-pw-200"> <div class="w-6 h-6 rounded-full bg-pw-600 flex items-center justify-center shrink-0"> <svg class="w-3.5 h-3.5 text-white" fill="currentColor" viewBox="0 0 24 24"><path d="M12 12c2.7 0 4.8-2.1 4.8-4.8S14.7 2.4 12 2.4 7.2 4.5 7.2 7.2 9.3 12 12 12zm0 2.4c-3.2 0-9.6 1.6-9.6 4.8v2.4h19.2v-2.4c0-3.2-6.4-4.8-9.6-4.8z"></path></svg> </div> <span id="nav-greeting" class="max-w-[120px] truncate">My Account</span> <svg class="w-3.5 h-3.5 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M19 9l-7 7-7-7"></path></svg> </button> <!-- Dropdown --> <div id="nav-account-menu" class="absolute right-0 top-full mt-1 w-48 bg-white rounded-xl border border-gray-200 shadow-lg hidden z-50 py-1"> <div class="px-4 py-2 border-b border-gray-100"> <p class="text-xs text-gray-500">Signed in as</p> <p id="nav-account-email" class="text-xs font-medium text-gray-800 truncate"></p> </div> <button type="button" id="nav-logout-btn" class="w-full text-left px-4 py-2 text-sm text-gray-700 hover:bg-gray-50 transition-colors">
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</button> </div> </div> </div> <!-- Mobile menu button --> <button type="button" class="md:hidden text-gray-600 hover:text-gray-900" id="mobile-menu-btn"> <svg class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M4 6h16M4 12h16M4 18h16"></path></svg> </button> </div> </div> <!-- Mobile menu --> <div id="mobile-menu" class="md:hidden hidden border-t border-gray-200 bg-white"> <div class="px-4 py-3 space-y-1"> <p class="text-xs font-semibold text-blue-500 uppercase tracking-wider px-2 pt-1">Telecom</p> <a href="/services/telecom/fcc-499a" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">FCC 499A Filing</a> <a href="/services/telecom/stir-shaken" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">STIR/SHAKEN</a> <a href="/services/telecom/ipes-isp" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">IPES & ISP Registration</a> <a href="/services/telecom/database-management" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Telecom Databases</a> <a href="/services/telecom/state-puc" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State PUC/PSC</a> <a href="/services/telecom/canada-crtc" class="block px-2 py-2 text-sm font-medium text-blue-600 hover:bg-blue-50 rounded">Canada CRTC Package <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-red-500 text-white ml-1 animate-pulse">HOT</span></a> <p class="text-xs font-semibold text-purple-500 uppercase tracking-wider px-2 pt-3">Data Privacy</p> <a href="/services/privacy/ccpa-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">CCPA/CPRA Audit</a> <a href="/services/privacy/privacy-policy" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Privacy Policy Review</a> <a href="/services/privacy/data-mapping" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Data Mapping</a> <a href="/services/privacy/breach-response" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Breach Response Plan</a> <p class="text-xs font-semibold text-green-500 uppercase tracking-wider px-2 pt-3">TCPA</p> <a href="/services/tcpa/consent-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Consent Audit</a> <a href="/services/tcpa/dnc-compliance" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">DNC Compliance</a> <a href="/services/tcpa/campaign-review" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Campaign Review</a> <p class="text-xs font-semibold text-slate-500 uppercase tracking-wider px-2 pt-3">Corporate</p> <a href="/services/corporate/formation" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Business Formation</a> <a href="/services/corporate/state-registration" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State Registration</a> <a href="/services/corporate/annual-reports" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Annual Reports</a> <a href="/services/corporate/registered-agent" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Registered Agent</a> <div class="border-t border-gray-100 my-2"></div> <a href="/services" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">All Services</a> <a href="/pricing" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Pricing</a> <a href="/tools/contractor-quiz" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Free Tools</a> <a href="/contact" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Contact</a> <a href="/order/formation" class="block mx-2 mt-2 px-4 py-2.5 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg text-center transition-colors">Form a Business</a> </div> </div> </nav> <main class="flex-1"> <section class="py-20 sm:py-32"> <div class="max-w-2xl mx-auto px-4 text-center"> <p class="text-pw-600 text-sm font-semibold uppercase tracking-wider mb-3">404 Error</p> <h1 class="text-4xl sm:text-5xl font-bold text-gray-900 mb-4">Page not found</h1> <p class="text-gray-600 text-base sm:text-lg mb-8 max-w-md mx-auto">
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</button> </div> </section> <!-- Subscribe modal --> <div id="subscribe-modal-global" class="fixed inset-0 z-[9999] hidden items-center justify-center bg-black/50 backdrop-blur-sm"> <div class="bg-white rounded-2xl shadow-2xl max-w-md w-full mx-4 p-6"> <div class="flex justify-between items-start mb-4"> <h3 class="text-lg font-semibold text-gray-900">Join our mailing list</h3> <button type="button" id="subscribe-close-global" class="text-gray-400 hover:text-gray-600"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path></svg> </button> </div> <form id="subscribe-form-global" class="space-y-4"> <div> <label for="sub-name-g" class="block text-sm font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="sub-name-g" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none"> </div> <div> <label for="sub-company-g" class="block text-sm font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="sub-company-g" placeholder="Your company" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none"> </div> <div> <label for="sub-email-g" class="block text-sm font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="sub-email-g" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none"> </div> <div class="flex items-start gap-2"> <input type="checkbox" id="sub-consent-g" required class="mt-1 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <label for="sub-consent-g" class="text-xs text-gray-600 leading-relaxed">
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</button> </form> <div id="subscribe-success-global" class="hidden text-center py-4"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <p class="text-sm font-medium text-gray-900">You're on the list!</p> <p class="text-xs text-gray-500 mt-1">We'll send compliance updates and regulatory alerts.</p> </div> </div> </div> <footer class="border-t border-gray-200 bg-gray-50 mt-auto"> <div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8 py-12"> <div class="grid grid-cols-2 md:grid-cols-4 gap-8"> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Services</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/services/telecom" class="hover:text-gray-900">Telecom Compliance</a></li> <li><a href="/services/privacy" class="hover:text-gray-900">Data Privacy</a></li> <li><a href="/services/tcpa" class="hover:text-gray-900">TCPA Compliance</a></li> <li><a href="/services/corporate" class="hover:text-gray-900">Corporate Services</a></li> <li><a href="/order/formation" class="font-medium text-pw-700 hover:text-pw-800">Form a Business</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Free Tools</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/tools/formation-guide" class="hover:text-gray-900">Formation Guide</a></li> <li><a href="/tools/contractor-quiz" class="hover:text-gray-900">Contractor Quiz</a></li> <li><a href="/tools/privacy-check" class="hover:text-gray-900">Privacy Check</a></li> <li><a href="/tools/tcpa-check" class="hover:text-gray-900">TCPA Check</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Company</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/about" class="hover:text-gray-900">About</a></li> <li><a href="/pricing" class="hover:text-gray-900">Pricing</a></li> <li><a href="/contact" class="hover:text-gray-900">Contact</a></li> <li><a href="https://portal.performancewest.net" class="hover:text-gray-900">Client Portal</a></li> <li><a href="/privacy" class="hover:text-gray-900">Privacy Policy</a></li> <li><a href="/terms" class="hover:text-gray-900">Terms of Service</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Contact</h4> <ul class="space-y-2 text-sm text-gray-600"> <li>Toll Free: 1-888-411-0383</li> <li><a href="mailto:info@performancewest.net" class="hover:text-gray-900">info@performancewest.net</a></li> <li class="text-xs leading-relaxed">525 Randall Ave Ste 100-1195<br>Cheyenne, WY 82001</li> <li><button type="button" id="footer-support-link" class="hover:text-gray-900">Open Support Ticket</button></li> </ul> </div> </div> <div class="mt-8 pt-8 border-t border-gray-200 flex flex-col items-center gap-3 text-sm text-gray-500"> <img src="/images/logo.png" alt="Performance West" class="h-12 w-auto" width="100" height="84" loading="lazy"> <p>&copy; 2026 Performance West Inc. &mdash; Professional compliance consulting.</p> <p class="text-xs text-gray-400">Performance West provides compliance consulting services. We do not provide legal advice or legal representation.</p> </div> </div> </footer> <!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit Request
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
Sign In
</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
Continue as guest &rarr;
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
Sign In
</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
Create Account
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
Forgot password?
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Sign In
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Create Account
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
Back to sign in
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Send reset link
</button> </form> </div> </div> </div> </div> <!-- Tawk.to Live Chat --> <script>
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