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new-site/site/public/services/telecom/guides/rmd-filing/index.html
justin f8cd37ac8c Initial commit — Performance West telecom compliance platform 
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-27 06:54:22 -05:00

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<a href="/services/telecom/stir-shaken" class="hover:text-gray-700">STIR/SHAKEN</a> /
<span class="text-gray-900">RMD Filing Guide</span> </nav> <h1 class="text-3xl font-bold text-gray-900 mb-3">How to Register in the Robocall Mitigation Database (RMD)</h1> <p class="text-lg text-gray-600 mb-8">Step-by-step guide to registering your company in the FCC Robocall Mitigation Database. Includes STIR/SHAKEN status, mitigation plan upload, and annual recertification.</p> <div class="bg-amber-50 border border-amber-200 rounded-lg p-4 mb-8"> <p class="text-sm text-amber-800"><strong>Due Date:</strong> March 1 annual recertification. Failure to recertify means upstream carriers must block your traffic.</p> </div> <div class="space-y-8"> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 1: Get Your FRN from CORES</h2> <p class="text-sm text-gray-600 mb-3">You'll need an FCC Registration Number (FRN) before accessing the RMD portal. If you don't have one, register at <a href="https://apps.fcc.gov/cores" target="_blank" class="text-pw-600 underline">apps.fcc.gov/cores</a> first.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: CORES FRN lookup</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 2: Access the RMD Portal</h2> <p class="text-sm text-gray-600 mb-3">Navigate to <a href="https://fccprod.servicenowservices.com/rmd" target="_blank" class="text-pw-600 underline">fccprod.servicenowservices.com/rmd</a> and create an account or log in with your existing FCC credentials.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: RMD portal login page</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 3: Fill in Company Information</h2> <p class="text-sm text-gray-600 mb-3">Enter your company's legal name, FRN, business address, and contact details. Ensure the information matches what's on file with the FCC in CORES.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Company information form</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 4: Upload Your Robocall Mitigation Plan</h2> <p class="text-sm text-gray-600 mb-3">Upload a detailed description of the steps your company takes to prevent illegal robocalls from originating on your network. The plan must include specific technical measures, monitoring procedures, and enforcement actions you take against bad actors.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Mitigation plan upload</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 5: Certify Your STIR/SHAKEN Status</h2> <p class="text-sm text-gray-600 mb-3">Indicate whether your company has fully implemented STIR/SHAKEN, is partially implementing it, or is exempt (e.g., non-IP networks). Small carriers with fewer than 100,000 subscriber lines may qualify for an exemption but still must file a mitigation plan.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: STIR/SHAKEN certification status</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 6: Submit Your Filing</h2> <p class="text-sm text-gray-600 mb-3">Review all information, certify that the filing is accurate, and click Submit. You'll receive a confirmation that your company is listed in the RMD.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Submission confirmation</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 7: Annual Recertification</h2> <p class="text-sm text-gray-600 mb-3">Return to the RMD portal before March 1 each year to recertify your filing. Update your mitigation plan if your practices have changed. Failure to recertify by the deadline means intermediate and terminating carriers are required to block your traffic.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Recertification page</div> </div> </div> <div class="mt-8 p-4 bg-red-50 border border-red-200 rounded-lg"> <h3 class="font-semibold text-red-900 mb-2">Common mistakes to avoid</h3> <ul class="text-sm text-red-800 space-y-1"> <li>Not recertifying annually — your RMD entry expires and upstream carriers must block your traffic</li> <li>Missing the March 1 deadline — there is no grace period for recertification</li> <li>Submitting an incomplete mitigation plan — the FCC requires specific, actionable steps, not generic statements</li> </ul> </div> <div class="bg-pw-50 border border-pw-200 rounded-xl p-6 text-center mt-8"> <h3 class="text-lg font-bold text-gray-900 mb-2">Let us handle it</h3> <p class="text-sm text-gray-600 mb-4">We prepare your robocall mitigation plan and manage your RMD filing and annual recertification.</p> <a href="/services/telecom/stir-shaken" class="inline-block px-5 py-2.5 bg-pw-600 text-white font-semibold rounded-lg hover:bg-pw-700">STIR/SHAKEN Services</a> </div> </div> </section> </main> <section class="py-10 border-t border-gray-100"> <div class="max-w-2xl mx-auto px-4 text-center"> <h2 class="text-lg font-bold text-gray-900 mb-2">Stay ahead of compliance changes</h2> <p class="text-sm text-gray-600 mb-5">Regulatory updates, enforcement trends, and compliance tips. 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</button> </form> <div id="subscribe-success-global" class="hidden text-center py-4"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <p class="text-sm font-medium text-gray-900">You're on the list!</p> <p class="text-xs text-gray-500 mt-1">We'll send compliance updates and regulatory alerts.</p> </div> </div> </div> <footer class="border-t border-gray-200 bg-gray-50 mt-auto"> <div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8 py-12"> <div class="grid grid-cols-2 md:grid-cols-4 gap-8"> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Services</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/services/telecom" class="hover:text-gray-900">Telecom Compliance</a></li> <li><a href="/services/privacy" class="hover:text-gray-900">Data Privacy</a></li> <li><a href="/services/tcpa" class="hover:text-gray-900">TCPA Compliance</a></li> <li><a href="/services/corporate" class="hover:text-gray-900">Corporate Services</a></li> <li><a href="/order/formation" class="font-medium text-pw-700 hover:text-pw-800">Form a Business</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Free Tools</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/tools/formation-guide" class="hover:text-gray-900">Formation Guide</a></li> <li><a href="/tools/contractor-quiz" class="hover:text-gray-900">Contractor Quiz</a></li> <li><a href="/tools/privacy-check" class="hover:text-gray-900">Privacy Check</a></li> <li><a href="/tools/tcpa-check" class="hover:text-gray-900">TCPA Check</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Company</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/about" class="hover:text-gray-900">About</a></li> <li><a href="/pricing" class="hover:text-gray-900">Pricing</a></li> <li><a href="/contact" class="hover:text-gray-900">Contact</a></li> <li><a href="https://portal.performancewest.net" class="hover:text-gray-900">Client Portal</a></li> <li><a href="/privacy" class="hover:text-gray-900">Privacy Policy</a></li> <li><a href="/terms" class="hover:text-gray-900">Terms of Service</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Contact</h4> <ul class="space-y-2 text-sm text-gray-600"> <li>Toll Free: 1-888-411-0383</li> <li><a href="mailto:info@performancewest.net" class="hover:text-gray-900">info@performancewest.net</a></li> <li class="text-xs leading-relaxed">525 Randall Ave Ste 100-1195<br>Cheyenne, WY 82001</li> <li><button type="button" id="footer-support-link" class="hover:text-gray-900">Open Support Ticket</button></li> </ul> </div> </div> <div class="mt-8 pt-8 border-t border-gray-200 flex flex-col items-center gap-3 text-sm text-gray-500"> <img src="/images/logo.png" alt="Performance West" class="h-12 w-auto" width="100" height="84" loading="lazy"> <p>&copy; 2026 Performance West Inc. &mdash; Professional compliance consulting.</p> <p class="text-xs text-gray-400">Performance West provides compliance consulting services. We do not provide legal advice or legal representation.</p> </div> </div> </footer> <!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit Request
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
Sign In
</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
Continue as guest &rarr;
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
Sign In
</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
Create Account
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
Forgot password?
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Sign In
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Create Account
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
Back to sign in
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Send reset link
</button> </form> </div> </div> </div> </div> <!-- Tawk.to Live Chat --> <script>
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