25cf23dded
1. Email: add a 'Problem with your order? We're here to help' support band to the shared htmlEmail() footer, so EVERY transactional email (confirmation, portal link, receipts) has a prominent 'Get help with your order' button linking to /contact. Less silent frustration -> fewer chargebacks. 2. NPI order form: entering a 10-digit NPI now auto-fills provider name, practice state, and specialty from the live NPPES lookup (same API as the free compliance-check tool), with a 'Found: <name>' confirmation. Only fills empty fields so it never clobbers edits. 3. NPI order form: read ?npi= from the URL so the email 'Start my revalidation' click lands with the NPI prefilled and the rest auto-filled (was being ignored entirely before). 4. Support FAB: add the floating help button + panel to 27 static public pages that were missing it (order, portal, trucking, survey, upload pages), so help is one click away everywhere.
352 lines
36 KiB
HTML
352 lines
36 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<meta name="description" content="Obtain a NECA Operating Company Number (OCN) for your telecom carrier. Required for STIR/SHAKEN, LRN, and numbering authority. $2,650 all-in.">
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<link rel="icon" type="image/svg+xml" href="/favicon.svg">
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<title>NECA OCN Registration — Performance West Inc.</title>
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<script>
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window.__PW_API = (function() {
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var h = window.location.hostname;
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if (h === "localhost" || h === "127.0.0.1") return "http://" + h + ":3001";
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if (h === "dev.performancewest.net") return "https://api.dev.performancewest.net";
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return "https://api.performancewest.net";
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})();
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</script>
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<link rel="preconnect" href="https://fonts.googleapis.com">
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<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet">
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<style>
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*{box-sizing:border-box;margin:0;padding:0}
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body{font-family:'Inter',system-ui,sans-serif;color:#1f2937;background:#f9fafb;line-height:1.6}
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a{color:#1e3a5f;text-decoration:none}
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.wrap{max-width:680px;margin:0 auto;padding:2rem 1.25rem 4rem}
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h1{font-size:1.65rem;font-weight:700;color:#111827;margin-bottom:.25rem}
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.subtitle{font-size:.9rem;color:#6b7280;margin-bottom:1.5rem}
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.card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:1.25rem;margin-bottom:1rem}
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.card h2{font-size:1.05rem;font-weight:700;color:#1e3a5f;margin-bottom:.75rem}
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.label{display:block;font-size:.82rem;font-weight:600;color:#374151;margin-bottom:.3rem;margin-top:.6rem}
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select,input[type=text],input[type=email],input[type=tel]{width:100%;padding:.5rem .7rem;border:1px solid #d1d5db;border-radius:8px;font-size:.88rem;background:#fff}
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select:focus,input:focus{outline:none;border-color:#1e3a5f;box-shadow:0 0 0 2px rgba(30,58,95,.15)}
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.btn{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;padding:.65rem 1.5rem;border-radius:8px;font-weight:600;font-size:.92rem;cursor:pointer;border:none;transition:all .15s}
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.btn-primary{background:#1e3a5f;color:#fff}.btn-primary:hover{background:#162e4d}
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.btn-primary:disabled{opacity:.5;cursor:not-allowed}
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.info-banner{padding:.6rem .9rem;background:#ecfdf5;border-left:3px solid #059669;border-radius:0 6px 6px 0;font-size:.85rem;color:#065f46;margin-bottom:1.25rem}
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.price-box{background:#f0f4f8;border:2px solid #1e3a5f;border-radius:10px;padding:1rem;text-align:center;margin-bottom:1.25rem}
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.price-box .price{font-size:1.8rem;font-weight:800;color:#1e3a5f}
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.price-box .price-note{font-size:.78rem;color:#6b7280}
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.feature-grid{display:grid;grid-template-columns:1fr 1fr;gap:.5rem;margin:.75rem 0}
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.feature-item{display:flex;align-items:flex-start;gap:.4rem;font-size:.82rem;color:#374151}
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.feature-item svg{width:16px;height:16px;color:#059669;flex-shrink:0;margin-top:2px}
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.state-picker{display:grid;grid-template-columns:repeat(auto-fill, minmax(110px, 1fr));gap:.35rem;max-height:260px;overflow-y:auto;border:1px solid #e5e7eb;border-radius:8px;padding:.5rem}
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.state-chip{display:flex;align-items:center;gap:.3rem;padding:.25rem .5rem;border-radius:6px;font-size:.78rem;cursor:pointer;border:1px solid transparent;transition:all .1s}
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.state-chip:hover{background:#f0f4f8}
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.state-chip.selected{background:#eff6ff;border-color:#1e3a5f;font-weight:600}
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.state-chip input{accent-color:#1e3a5f;width:14px;height:14px}
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.tandem-box{background:#fffbeb;border:1px solid #fbbf24;border-radius:8px;padding:.75rem;margin-top:.75rem}
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.tandem-box h3{font-size:.88rem;font-weight:700;color:#92400e;margin-bottom:.3rem}
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.hidden{display:none}
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.err{color:#dc2626;font-size:.82rem;margin-top:.5rem;display:none}
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</style>
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<script defer src="https://analytics.performancewest.net/script.js" data-website-id="55250014-ee15-44ac-a1f6-81dabad3fe0f"></script><script defer src="/js/pw-analytics.js"></script></head>
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<body>
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<div class="wrap">
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<h1>NECA OCN Registration</h1>
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<p class="subtitle">Obtain a unique Operating Company Number from NECA. Required for STIR/SHAKEN signing, LRN assignments, and numbering authority.</p>
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<div class="price-box">
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<div class="price">$2,650</div>
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<div class="price-note">All-in: $650 OCN application + $2,000 sponsoring CLEC agreement</div>
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</div>
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<div class="info-banner">
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<strong>Tax deductible</strong> — OCN registration fees are deductible as ordinary business expenses under IRC § 162.
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</div>
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<!-- What's included -->
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<div class="card">
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<h2>What's Included</h2>
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<div class="feature-grid">
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>NECA Company Code application</span>
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</div>
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>Sponsoring CLEC agreement</span>
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</div>
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>STIR/SHAKEN readiness</span>
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</div>
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>LRN / number portability</span>
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</div>
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>10 business day processing</span>
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</div>
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<div class="feature-item">
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<svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"/></svg>
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<span>NECA filing fee included</span>
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</div>
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</div>
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</div>
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<!-- Intake Form -->
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<div class="card">
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<h2>Carrier Information</h2>
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<label class="label">Legal Entity Name *</label>
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<input type="text" id="entity-name" placeholder="Acme Telecom LLC">
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<label class="label">Contact Name *</label>
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<input type="text" id="contact-name" placeholder="John Smith">
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<label class="label">Contact Email *</label>
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<input type="email" id="contact-email" placeholder="john@acmetelecom.com">
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<label class="label">Contact Phone *</label>
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<input type="tel" id="contact-phone" placeholder="(555) 123-4567">
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<label class="label">FRN (FCC Registration Number)</label>
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<input type="text" id="frn" placeholder="0012345678" maxlength="10">
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<label class="label">Service Category *</label>
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<select id="service-category">
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<option value="IPES">IPES (Interconnected VoIP)</option>
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<option value="CLEC">CLEC (Competitive Local Exchange Carrier)</option>
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<option value="Non-Incumbent LEC">Non-Incumbent LEC</option>
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<option value="ISP">ISP (Internet Service Provider)</option>
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<option value="Reseller">Reseller</option>
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<option value="Other">Other</option>
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</select>
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<label class="label">Operating States * <span style="font-weight:400;color:#9ca3af">(select all that apply)</span></label>
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<div style="margin-bottom:.3rem">
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<label style="font-size:.78rem;cursor:pointer">
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<input type="checkbox" id="select-all-states" style="accent-color:#1e3a5f"> Select all states
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</label>
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</div>
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<div class="state-picker" id="state-picker"></div>
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<div class="tandem-box" id="tandem-box">
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<h3>Sponsoring CLEC / Tandem Agreement</h3>
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<p style="font-size:.82rem;color:#78350f;margin-bottom:.5rem">
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An OCN requires a sponsoring CLEC agreement for numbering authority and interconnection. If you do not have an existing tandem/interconnection agreement, we will arrange one as part of this service.
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</p>
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<label style="font-size:.82rem;cursor:pointer">
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<input type="checkbox" id="has-tandem"> I already have an existing tandem/interconnection agreement
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</label>
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</div>
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<div style="margin-top:1rem;padding:.6rem;background:#f8fafc;border-radius:8px;border:1px solid #e2e8f0">
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<div style="display:flex;justify-content:space-between;font-size:.88rem;padding:.15rem 0">
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<span>OCN Registration</span><span style="font-weight:600">$650</span>
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</div>
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<div style="display:flex;justify-content:space-between;font-size:.88rem;padding:.15rem 0" id="tandem-line">
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<span>Sponsoring CLEC Agreement</span><span style="font-weight:600">$2,000</span>
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</div>
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<div style="display:flex;justify-content:space-between;font-size:1rem;font-weight:700;padding:.4rem 0;border-top:1px solid #e2e8f0;margin-top:.3rem">
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<span>Total</span><span id="total-price">$2,650</span>
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</div>
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</div>
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<label style="display:flex;align-items:flex-start;gap:.5rem;padding:.65rem;margin-top:.75rem;border:1px solid #e5e7eb;border-radius:8px;cursor:pointer;font-size:.75rem;color:#6b7280;line-height:1.5">
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<input type="checkbox" id="engage-check" required style="margin-top:2px;accent-color:#1e3a5f">
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<span>I authorize Performance West Inc. to prepare and submit regulatory filings on my behalf as described above. I understand Performance West provides compliance consulting services, not legal advice or legal representation. I confirm the information I provide is accurate to the best of my knowledge. <a href="/terms" target="_blank" style="color:#1e3a5f;text-decoration:underline">Terms of Service</a></span>
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</label>
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<div style="margin-top:1rem;text-align:right">
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<button class="btn btn-primary" id="btn-pay">Continue to Payment</button>
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</div>
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<p class="err" id="form-error"></p>
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</div>
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</div>
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<script>
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(function() {
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var STATES = [
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['AL','Alabama'],['AK','Alaska'],['AZ','Arizona'],['AR','Arkansas'],['CA','California'],
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['CO','Colorado'],['CT','Connecticut'],['DE','Delaware'],['DC','District of Columbia'],['FL','Florida'],
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['GA','Georgia'],['HI','Hawaii'],['ID','Idaho'],['IL','Illinois'],['IN','Indiana'],
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['IA','Iowa'],['KS','Kansas'],['KY','Kentucky'],['LA','Louisiana'],['ME','Maine'],
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['MD','Maryland'],['MA','Massachusetts'],['MI','Michigan'],['MN','Minnesota'],['MS','Mississippi'],
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['MO','Missouri'],['MT','Montana'],['NE','Nebraska'],['NV','Nevada'],['NH','New Hampshire'],
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['NJ','New Jersey'],['NM','New Mexico'],['NY','New York'],['NC','North Carolina'],['ND','North Dakota'],
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['OH','Ohio'],['OK','Oklahoma'],['OR','Oregon'],['PA','Pennsylvania'],['RI','Rhode Island'],
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['SC','South Carolina'],['SD','South Dakota'],['TN','Tennessee'],['TX','Texas'],['UT','Utah'],
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['VT','Vermont'],['VA','Virginia'],['WA','Washington'],['WV','West Virginia'],['WI','Wisconsin'],['WY','Wyoming']
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];
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var API = window.__PW_API;
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var selectedStates = new Set();
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var picker = document.getElementById('state-picker');
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// Render state chips
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STATES.forEach(function(s) {
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var chip = document.createElement('label');
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chip.className = 'state-chip';
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chip.innerHTML = '<input type="checkbox" value="'+s[0]+'"> '+s[0]+' '+s[1];
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chip.querySelector('input').addEventListener('change', function(e) {
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if (e.target.checked) { selectedStates.add(s[0]); chip.classList.add('selected'); }
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else { selectedStates.delete(s[0]); chip.classList.remove('selected'); }
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});
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picker.appendChild(chip);
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});
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// Select all
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document.getElementById('select-all-states').addEventListener('change', function() {
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var checked = this.checked;
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picker.querySelectorAll('input').forEach(function(cb) {
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cb.checked = checked;
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var code = cb.value;
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if (checked) { selectedStates.add(code); cb.closest('.state-chip').classList.add('selected'); }
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else { selectedStates.delete(code); cb.closest('.state-chip').classList.remove('selected'); }
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});
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});
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// Tandem toggle — adjust price
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document.getElementById('has-tandem').addEventListener('change', function() {
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var line = document.getElementById('tandem-line');
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var total = document.getElementById('total-price');
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if (this.checked) {
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line.style.textDecoration = 'line-through';
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line.style.opacity = '0.5';
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total.textContent = '$650';
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} else {
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line.style.textDecoration = '';
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line.style.opacity = '';
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total.textContent = '$2,650';
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}
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});
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// Checkout
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document.getElementById('btn-pay').addEventListener('click', async function() {
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var btn = this;
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var errEl = document.getElementById('form-error');
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errEl.style.display = 'none';
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var entityName = document.getElementById('entity-name').value.trim();
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var contactName = document.getElementById('contact-name').value.trim();
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var contactEmail = document.getElementById('contact-email').value.trim();
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var contactPhone = document.getElementById('contact-phone').value.trim();
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if (!document.getElementById('engage-check').checked) {
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errEl.textContent = 'Please accept the authorization terms to continue.';
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errEl.style.display = 'block';
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return;
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}
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if (!entityName || !contactName || !contactEmail || !contactPhone) {
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errEl.textContent = 'Please fill in all required fields (entity name, contact name, email, phone).';
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errEl.style.display = 'block';
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return;
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}
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if (!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(contactEmail)) {
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errEl.textContent = 'Please enter a valid email address.';
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errEl.style.display = 'block';
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return;
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}
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if (selectedStates.size === 0) {
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errEl.textContent = 'Please select at least one operating state.';
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errEl.style.display = 'block';
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return;
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}
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btn.disabled = true;
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btn.textContent = 'Creating order...';
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var hasTandem = document.getElementById('has-tandem').checked;
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var orderBody = {
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service_slug: 'ocn-registration',
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customer_name: contactName,
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customer_email: contactEmail,
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customer_phone: contactPhone,
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intake_data: {
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entity_legal_name: entityName,
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contact_name: contactName,
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contact_email: contactEmail,
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contact_phone: contactPhone,
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frn: document.getElementById('frn').value.trim() || undefined,
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service_category: document.getElementById('service-category').value,
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operating_states: Array.from(selectedStates),
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has_existing_tandem: hasTandem,
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},
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};
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try {
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// Step 1: Create compliance order
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var orderResp = await fetch(API + '/api/v1/compliance-orders', {
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method: 'POST',
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headers: { 'Content-Type': 'application/json' },
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body: JSON.stringify(orderBody),
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});
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var orderData = await orderResp.json();
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if (!orderResp.ok) throw new Error(orderData.error || 'Order creation failed');
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btn.textContent = 'Redirecting to payment...';
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// Step 2: Create Stripe session
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var sessionResp = await fetch(API + '/api/v1/checkout/create-session', {
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method: 'POST',
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headers: { 'Content-Type': 'application/json' },
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body: JSON.stringify({
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order_id: orderData.id,
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order_type: 'compliance',
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payment_method: 'card',
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}),
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});
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var sessionData = await sessionResp.json();
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if (!sessionResp.ok) throw new Error(sessionData.error || 'Checkout failed');
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if (sessionData.checkout_url) {
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window.location.href = sessionData.checkout_url;
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} else {
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throw new Error('No checkout URL returned');
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}
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} catch (err) {
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errEl.textContent = err.message || 'Something went wrong. Please try again.';
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errEl.style.display = 'block';
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btn.disabled = false;
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btn.textContent = 'Continue to Payment';
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}
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});
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})();
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</script>
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<!-- Tawk.to Live Chat --><script>var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();(function(){var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];s1.async=true;s1.src="https://embed.tawk.to/69d5a9ca0d1c3f1c37998081/1jll9ufph";s1.charset="UTF-8";s1.setAttribute("crossorigin","*");s0.parentNode.insertBefore(s1,s0);})();</script>
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<script defer src="/js/pw-cookie-consent.js"></script><!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
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Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
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Submit
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</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
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Submit Request
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</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
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Sign In
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</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
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Continue as guest →
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</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
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Sign In
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</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
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Create Account
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</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
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Forgot password?
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</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Sign In
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</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Create Account
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</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
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Back to sign in
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</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Send reset link
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</button> </form> </div> </div> </div> </div>
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</body>
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</html>
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