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1. Email: add a 'Problem with your order? We're here to help' support band to the shared htmlEmail() footer, so EVERY transactional email (confirmation, portal link, receipts) has a prominent 'Get help with your order' button linking to /contact. Less silent frustration -> fewer chargebacks. 2. NPI order form: entering a 10-digit NPI now auto-fills provider name, practice state, and specialty from the live NPPES lookup (same API as the free compliance-check tool), with a 'Found: <name>' confirmation. Only fills empty fields so it never clobbers edits. 3. NPI order form: read ?npi= from the URL so the email 'Start my revalidation' click lands with the NPI prefilled and the rest auto-filled (was being ignored entirely before). 4. Support FAB: add the floating help button + panel to 27 static public pages that were missing it (order, portal, trucking, survey, upload pages), so help is one click away everywhere.
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HTML
<!DOCTYPE html><html lang="en" data-astro-cid-gbztjzwt> <head><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><title>Upload Your ID — Performance West</title><meta name="robots" content="noindex, nofollow"><link rel="stylesheet" href="/_astro/about.DhmoKVOS.css">
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<link rel="stylesheet" href="/_astro/id.CO0Q-ZdR.css"></head> <body data-astro-cid-gbztjzwt> <div class="container" data-astro-cid-gbztjzwt> <!-- Logo --> <div class="logo-wrap" data-astro-cid-gbztjzwt> <span class="logo-text" data-astro-cid-gbztjzwt>Performance West</span> </div> <!-- Loading state --> <div id="state-loading" class="loading" data-astro-cid-gbztjzwt> <div class="spinner" data-astro-cid-gbztjzwt></div> <p data-astro-cid-gbztjzwt>Validating upload link...</p> </div> <!-- Error state (invalid/expired token) --> <div id="state-error" style="display:none;" data-astro-cid-gbztjzwt> <div class="error-box" data-astro-cid-gbztjzwt> <svg style="display:block;margin:0 auto 0.75rem;width:2.5rem;height:2.5rem;color:#dc2626;" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5" data-astro-cid-gbztjzwt> <path stroke-linecap="round" stroke-linejoin="round" d="M12 9v3.75m9-.75a9 9 0 11-18 0 9 9 0 0118 0zm-9 3.75h.008v.008H12v-.008z" data-astro-cid-gbztjzwt></path> </svg> <p id="error-message" data-astro-cid-gbztjzwt>This upload link is invalid or has expired. Please request a new link from your order form.</p> </div> </div> <!-- Upload form --> <div id="state-form" style="display:none;" data-astro-cid-gbztjzwt> <h1 data-astro-cid-gbztjzwt>Upload your ID</h1> <p class="subtitle" data-astro-cid-gbztjzwt>This link expires in 24 hours</p> <!-- Front of ID --> <div class="upload-section" data-astro-cid-gbztjzwt> <label class="upload-label" data-astro-cid-gbztjzwt>Front of ID</label> <div class="upload-zone" id="zone-front" data-astro-cid-gbztjzwt> <input type="file" id="file-front" accept="image/*,.pdf" capture="environment" data-astro-cid-gbztjzwt> <div class="placeholder" id="placeholder-front" data-astro-cid-gbztjzwt> <svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5" data-astro-cid-gbztjzwt> <path stroke-linecap="round" stroke-linejoin="round" d="M6.827 6.175A2.31 2.31 0 015.186 7.23c-.38.054-.757.112-1.134.175C2.999 7.58 2.25 8.507 2.25 9.574V18a2.25 2.25 0 002.25 2.25h15A2.25 2.25 0 0021.75 18V9.574c0-1.067-.75-1.994-1.802-2.169a47.865 47.865 0 00-1.134-.175 2.31 2.31 0 01-1.64-1.055l-.822-1.316a2.192 2.192 0 00-1.736-1.039 48.774 48.774 0 00-5.232 0 2.192 2.192 0 00-1.736 1.039l-.821 1.316z" data-astro-cid-gbztjzwt></path> <path stroke-linecap="round" stroke-linejoin="round" d="M16.5 12.75a4.5 4.5 0 11-9 0 4.5 4.5 0 019 0z" data-astro-cid-gbztjzwt></path> </svg>
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Tap to take a photo or select file
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<div class="formats" data-astro-cid-gbztjzwt>JPG, PNG, or PDF — max 10 MB</div> </div> </div> <div id="preview-front" style="display:none;margin-top:0.5rem;" data-astro-cid-gbztjzwt></div> </div> <!-- Back of ID --> <div class="upload-section" data-astro-cid-gbztjzwt> <label class="upload-label" data-astro-cid-gbztjzwt>Back of ID</label> <div class="upload-zone" id="zone-back" data-astro-cid-gbztjzwt> <input type="file" id="file-back" accept="image/*,.pdf" capture="environment" data-astro-cid-gbztjzwt> <div class="placeholder" id="placeholder-back" data-astro-cid-gbztjzwt> <svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5" data-astro-cid-gbztjzwt> <path stroke-linecap="round" stroke-linejoin="round" d="M6.827 6.175A2.31 2.31 0 015.186 7.23c-.38.054-.757.112-1.134.175C2.999 7.58 2.25 8.507 2.25 9.574V18a2.25 2.25 0 002.25 2.25h15A2.25 2.25 0 0021.75 18V9.574c0-1.067-.75-1.994-1.802-2.169a47.865 47.865 0 00-1.134-.175 2.31 2.31 0 01-1.64-1.055l-.822-1.316a2.192 2.192 0 00-1.736-1.039 48.774 48.774 0 00-5.232 0 2.192 2.192 0 00-1.736 1.039l-.821 1.316z" data-astro-cid-gbztjzwt></path> <path stroke-linecap="round" stroke-linejoin="round" d="M16.5 12.75a4.5 4.5 0 11-9 0 4.5 4.5 0 019 0z" data-astro-cid-gbztjzwt></path> </svg>
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Tap to take a photo or select file
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<div class="formats" data-astro-cid-gbztjzwt>JPG, PNG, or PDF — max 10 MB</div> </div> </div> <div id="preview-back" style="display:none;margin-top:0.5rem;" data-astro-cid-gbztjzwt></div> </div> <!-- Submit --> <button type="button" id="btn-upload" class="btn-submit" disabled data-astro-cid-gbztjzwt>Upload ID</button> <div id="upload-status" class="status-msg" style="display:none;" data-astro-cid-gbztjzwt></div> </div> <!-- Success state --> <div id="state-success" style="display:none;" data-astro-cid-gbztjzwt> <div class="success-box" data-astro-cid-gbztjzwt> <div class="icon" data-astro-cid-gbztjzwt> <svg fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2" data-astro-cid-gbztjzwt> <path stroke-linecap="round" stroke-linejoin="round" d="M4.5 12.75l6 6 9-13.5" data-astro-cid-gbztjzwt></path> </svg> </div> <h2 data-astro-cid-gbztjzwt>ID uploaded successfully</h2> <p data-astro-cid-gbztjzwt>You can close this page and return to the order form.</p> </div> </div> </div> <div class="footer-line" data-astro-cid-gbztjzwt>
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Performance West Inc. — Secure ID verification
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</div> <script>
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window.__PW_API = (function() {
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var h = window.location.hostname;
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if (h === "performancewest.net" || h === "www.performancewest.net") return "https://api.performancewest.net";
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return "http://" + h + ":3001";
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})();
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</script> <script>
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(function() {
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var API = window.__PW_API;
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var MAX_SIZE = 10 * 1024 * 1024; // 10 MB
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var ALLOWED = ["image/jpeg", "image/png", "image/jpg", "application/pdf"];
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// Get token from URL
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var params = new URLSearchParams(window.location.search);
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var token = params.get("token");
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var stateLoading = document.getElementById("state-loading");
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var stateError = document.getElementById("state-error");
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var stateForm = document.getElementById("state-form");
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var stateSuccess = document.getElementById("state-success");
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var errorMessage = document.getElementById("error-message");
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var fileFront = document.getElementById("file-front");
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var fileBack = document.getElementById("file-back");
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var zoneFront = document.getElementById("zone-front");
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var zoneBack = document.getElementById("zone-back");
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var previewFront = document.getElementById("preview-front");
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var previewBack = document.getElementById("preview-back");
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var btnUpload = document.getElementById("btn-upload");
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var uploadStatus = document.getElementById("upload-status");
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var frontFile = null;
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var backFile = null;
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function showState(state) {
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stateLoading.style.display = state === "loading" ? "" : "none";
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stateError.style.display = state === "error" ? "" : "none";
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stateForm.style.display = state === "form" ? "" : "none";
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stateSuccess.style.display = state === "success" ? "" : "none";
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}
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function formatBytes(bytes) {
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if (bytes < 1024) return bytes + " B";
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if (bytes < 1048576) return (bytes / 1024).toFixed(1) + " KB";
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return (bytes / 1048576).toFixed(1) + " MB";
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}
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function validateFile(file) {
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if (!file) return "No file selected.";
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if (file.size > MAX_SIZE) return "File is too large. Maximum size is 10 MB.";
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// Check extension as fallback for mime type
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var ext = file.name.split(".").pop().toLowerCase();
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var validExts = ["jpg", "jpeg", "png", "pdf"];
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if (validExts.indexOf(ext) === -1 && ALLOWED.indexOf(file.type) === -1) {
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return "Unsupported file type. Please use JPG, PNG, or PDF.";
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}
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return null;
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}
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function renderPreview(file, previewEl, zone, side) {
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previewEl.innerHTML = "";
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previewEl.style.display = "";
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zone.querySelector(".placeholder").style.display = "none";
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zone.classList.add("has-file");
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var wrap = document.createElement("div");
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wrap.className = "preview-wrap";
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var ext = file.name.split(".").pop().toLowerCase();
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if (ext === "pdf") {
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var icon = document.createElement("div");
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icon.className = "pdf-icon";
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icon.innerHTML = "<span>PDF</span>";
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wrap.appendChild(icon);
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} else {
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var img = document.createElement("img");
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img.className = "preview-thumb";
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img.src = URL.createObjectURL(file);
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wrap.appendChild(img);
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}
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var info = document.createElement("div");
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info.className = "preview-info";
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info.innerHTML = '<div class="preview-name">' + file.name + '</div><div class="preview-size">' + formatBytes(file.size) + "</div>";
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wrap.appendChild(info);
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var removeBtn = document.createElement("button");
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removeBtn.type = "button";
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removeBtn.className = "preview-remove";
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removeBtn.textContent = "Remove";
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removeBtn.addEventListener("click", function() {
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if (side === "front") { frontFile = null; fileFront.value = ""; }
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else { backFile = null; fileBack.value = ""; }
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previewEl.style.display = "none";
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previewEl.innerHTML = "";
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zone.querySelector(".placeholder").style.display = "";
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zone.classList.remove("has-file");
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updateSubmitState();
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});
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wrap.appendChild(removeBtn);
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previewEl.appendChild(wrap);
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}
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function updateSubmitState() {
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btnUpload.disabled = !(frontFile && backFile);
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}
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function handleFileSelect(input, zone, previewEl, side) {
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var file = input.files[0];
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if (!file) return;
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var err = validateFile(file);
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if (err) {
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alert(err);
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input.value = "";
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return;
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}
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if (side === "front") frontFile = file;
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else backFile = file;
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renderPreview(file, previewEl, zone, side);
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updateSubmitState();
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}
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fileFront.addEventListener("change", function() {
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handleFileSelect(fileFront, zoneFront, previewFront, "front");
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});
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fileBack.addEventListener("change", function() {
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handleFileSelect(fileBack, zoneBack, previewBack, "back");
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});
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// Submit
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btnUpload.addEventListener("click", function() {
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if (!frontFile || !backFile) return;
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btnUpload.disabled = true;
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btnUpload.textContent = "Uploading...";
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uploadStatus.style.display = "none";
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var formData = new FormData();
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formData.append("front", frontFile);
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formData.append("back", backFile);
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fetch(API + "/api/v1/id-upload/" + encodeURIComponent(token), {
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method: "POST",
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body: formData,
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})
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.then(function(res) { return res.json().then(function(data) { return { ok: res.ok, data: data }; }); })
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.then(function(result) {
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if (result.ok && result.data.success) {
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showState("success");
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} else {
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throw new Error(result.data.error || "Upload failed. Please try again.");
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}
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})
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.catch(function(err) {
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uploadStatus.style.display = "";
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uploadStatus.className = "status-msg error";
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uploadStatus.textContent = err.message || "Something went wrong. Please try again.";
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btnUpload.disabled = false;
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btnUpload.textContent = "Upload ID";
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});
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});
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// Validate token on load
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if (!token) {
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errorMessage.textContent = "No upload token provided. Please use the link from your order form.";
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showState("error");
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return;
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}
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fetch(API + "/api/v1/id-upload/" + encodeURIComponent(token) + "/status")
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.then(function(res) { return res.json().then(function(data) { return { ok: res.ok, data: data }; }); })
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.then(function(result) {
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if (result.ok && result.data.valid) {
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if (result.data.uploaded) {
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// Already uploaded
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showState("success");
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} else {
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showState("form");
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}
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} else {
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errorMessage.textContent = result.data.error || "This upload link is invalid or has expired.";
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showState("error");
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}
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})
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.catch(function() {
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errorMessage.textContent = "Could not validate this upload link. Please check your connection and try again.";
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showState("error");
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});
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})();
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</script> <script defer src="/js/pw-cookie-consent.js"></script><!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
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Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
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Submit
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</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
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Submit Request
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</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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Back
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</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
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Sign In
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</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
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Continue as guest →
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</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
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Sign In
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</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
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Create Account
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</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
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Forgot password?
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</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Sign In
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</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Create Account
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</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
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Back to sign in
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</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
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Send reset link
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</button> </form> </div> </div> </div> </div>
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