The gov-fee email now lists exactly what the amount covers (full breakdown) so the customer can check it for accuracy, with two clear actions: a ✅ pay link and a ❓ 'something looks wrong' link to /order/dispute. New /order/dispute page shows the fee breakdown and lets the customer describe what's wrong; it opens an 'issue' support ticket pre-tagged with the order (amount + label + their note) via /api/v1/tickets, so ops corrects the fee before any payment is taken. The /order/pay page also shows the itemized breakdown and a dispute link. |
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