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new-site/site/public/services/telecom/guides/cpni-certification/index.html
justin f8cd37ac8c Initial commit — Performance West telecom compliance platform 
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-27 06:54:22 -05:00

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<!DOCTYPE html><html lang="en"> <head><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><meta name="description" content="Step-by-step guide to filing your annual CPNI (Customer Proprietary Network Information) certification with the FCC. Includes compliance review, complaint tracking, and submission instructions."><link rel="canonical" href="https://performancewest.net/services/telecom/guides/cpni-certification/"><link rel="icon" type="image/svg+xml" href="/favicon.svg"><!-- Open Graph --><meta property="og:type" content="website"><meta property="og:url" content="https://performancewest.net/services/telecom/guides/cpni-certification/"><meta property="og:title" content="How to File Your Annual CPNI Certification | Performance West Inc."><meta property="og:description" content="Step-by-step guide to filing your annual CPNI (Customer Proprietary Network Information) certification with the FCC. Includes compliance review, complaint tracking, and submission instructions."><!-- Twitter --><meta name="twitter:card" content="summary"><meta name="twitter:title" content="How to File Your Annual CPNI Certification | Performance West Inc."><meta name="twitter:description" content="Step-by-step guide to filing your annual CPNI (Customer Proprietary Network Information) certification with the FCC. Includes compliance review, complaint tracking, and submission instructions."><script>
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<a href="/services/telecom/cpni" class="hover:text-gray-700">CPNI</a> /
<span class="text-gray-900">CPNI Certification Guide</span> </nav> <h1 class="text-3xl font-bold text-gray-900 mb-3">How to File Your Annual CPNI Certification</h1> <p class="text-lg text-gray-600 mb-8">Step-by-step guide to filing your annual CPNI (Customer Proprietary Network Information) certification with the FCC. Includes compliance review, complaint tracking, and submission instructions.</p> <div class="bg-amber-50 border border-amber-200 rounded-lg p-4 mb-8"> <p class="text-sm text-amber-800"><strong>Due Date:</strong> March 1 annually. The certification covers the prior calendar year's CPNI compliance activities.</p> </div> <div class="space-y-8"> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 1: Review Your CPNI Policies</h2> <p class="text-sm text-gray-600 mb-3">Before filing, ensure you have a documented CPNI compliance policy that covers how your company collects, stores, uses, and protects customer proprietary network information. This policy should be reviewed and updated annually.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Example CPNI policy document</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 2: Document Your Compliance Program</h2> <p class="text-sm text-gray-600 mb-3">Prepare a summary of the actions taken during the prior year to protect CPNI. This includes employee training records, access controls, authentication procedures, and any internal audits performed.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Compliance program documentation</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 3: Count Complaints Received</h2> <p class="text-sm text-gray-600 mb-3">Tally the number of customer complaints received during the prior calendar year related to unauthorized release or use of CPNI. You must report this count even if the number is zero.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Complaint tracking log</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 4: Access the FCC CPNI Filing System</h2> <p class="text-sm text-gray-600 mb-3">Navigate to <a href="https://apps.fcc.gov/eb/CPNI" target="_blank" class="text-pw-600 underline">apps.fcc.gov/eb/CPNI</a> and log in with your FCC credentials. You'll need your FRN and CORES password to access the system.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: FCC CPNI filing portal login</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 5: Complete the Certification Form</h2> <p class="text-sm text-gray-600 mb-3">Fill in your company information, certify that you have established operating procedures to protect CPNI, report the number of complaints, and indicate whether any breaches occurred. If breaches occurred, provide details on the notifications sent.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: CPNI certification form fields</div> </div> <div class="border-l-4 border-pw-500 pl-6"> <h2 class="text-lg font-bold text-gray-900 mb-2">Step 6: Submit</h2> <p class="text-sm text-gray-600 mb-3">Review your entries, certify the filing under penalty of perjury, and click Submit. Save your confirmation number for your records.</p> <div class="bg-gray-100 rounded-lg p-4 text-center text-xs text-gray-500">Screenshot: Certification submission confirmation</div> </div> </div> <div class="mt-8 p-4 bg-red-50 border border-red-200 rounded-lg"> <h3 class="font-semibold text-red-900 mb-2">Common mistakes to avoid</h3> <ul class="text-sm text-red-800 space-y-1"> <li>Not having a documented CPNI policy — you must have written procedures before you can certify compliance</li> <li>Forgetting breach notification procedures — the FCC requires carriers to notify law enforcement within 7 days and customers within 30 days of a breach</li> <li>Missing the March 1 deadline — late filings can result in enforcement action and fines</li> </ul> </div> <div class="bg-pw-50 border border-pw-200 rounded-xl p-6 text-center mt-8"> <h3 class="text-lg font-bold text-gray-900 mb-2">Let us handle it</h3> <p class="text-sm text-gray-600 mb-4">We draft your CPNI policy, prepare your compliance documentation, and file your annual certification.</p> <a href="/services/telecom/cpni" class="inline-block px-5 py-2.5 bg-pw-600 text-white font-semibold rounded-lg hover:bg-pw-700">CPNI Compliance Services</a> </div> </div> </section> </main> <section class="py-10 border-t border-gray-100"> <div class="max-w-2xl mx-auto px-4 text-center"> <h2 class="text-lg font-bold text-gray-900 mb-2">Stay ahead of compliance changes</h2> <p class="text-sm text-gray-600 mb-5">Regulatory updates, enforcement trends, and compliance tips. 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</button> </form> <div id="subscribe-success-global" class="hidden text-center py-4"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <p class="text-sm font-medium text-gray-900">You're on the list!</p> <p class="text-xs text-gray-500 mt-1">We'll send compliance updates and regulatory alerts.</p> </div> </div> </div> <footer class="border-t border-gray-200 bg-gray-50 mt-auto"> <div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8 py-12"> <div class="grid grid-cols-2 md:grid-cols-4 gap-8"> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Services</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/services/telecom" class="hover:text-gray-900">Telecom Compliance</a></li> <li><a href="/services/privacy" class="hover:text-gray-900">Data Privacy</a></li> <li><a href="/services/tcpa" class="hover:text-gray-900">TCPA Compliance</a></li> <li><a href="/services/corporate" class="hover:text-gray-900">Corporate Services</a></li> <li><a href="/order/formation" class="font-medium text-pw-700 hover:text-pw-800">Form a Business</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Free Tools</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/tools/formation-guide" class="hover:text-gray-900">Formation Guide</a></li> <li><a href="/tools/contractor-quiz" class="hover:text-gray-900">Contractor Quiz</a></li> <li><a href="/tools/privacy-check" class="hover:text-gray-900">Privacy Check</a></li> <li><a href="/tools/tcpa-check" class="hover:text-gray-900">TCPA Check</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Company</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/about" class="hover:text-gray-900">About</a></li> <li><a href="/pricing" class="hover:text-gray-900">Pricing</a></li> <li><a href="/contact" class="hover:text-gray-900">Contact</a></li> <li><a href="https://portal.performancewest.net" class="hover:text-gray-900">Client Portal</a></li> <li><a href="/privacy" class="hover:text-gray-900">Privacy Policy</a></li> <li><a href="/terms" class="hover:text-gray-900">Terms of Service</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Contact</h4> <ul class="space-y-2 text-sm text-gray-600"> <li>Toll Free: 1-888-411-0383</li> <li><a href="mailto:info@performancewest.net" class="hover:text-gray-900">info@performancewest.net</a></li> <li class="text-xs leading-relaxed">525 Randall Ave Ste 100-1195<br>Cheyenne, WY 82001</li> <li><button type="button" id="footer-support-link" class="hover:text-gray-900">Open Support Ticket</button></li> </ul> </div> </div> <div class="mt-8 pt-8 border-t border-gray-200 flex flex-col items-center gap-3 text-sm text-gray-500"> <img src="/images/logo.png" alt="Performance West" class="h-12 w-auto" width="100" height="84" loading="lazy"> <p>&copy; 2026 Performance West Inc. &mdash; Professional compliance consulting.</p> <p class="text-xs text-gray-400">Performance West provides compliance consulting services. We do not provide legal advice or legal representation.</p> </div> </div> </footer> <!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit Request
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
Sign In
</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
Continue as guest &rarr;
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
Sign In
</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
Create Account
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
Forgot password?
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Sign In
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Create Account
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
Back to sign in
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Send reset link
</button> </form> </div> </div> </div> </div> <!-- Tawk.to Live Chat --> <script>
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