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new-site/site/public/services/telecom/ipes-isp/index.html
justin f8cd37ac8c Initial commit — Performance West telecom compliance platform 
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-27 06:54:22 -05:00

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<!DOCTYPE html><html lang="en"> <head><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><meta name="description" content="Register your IP-enabled or internet service provider business with all required federal and state agencies"><link rel="canonical" href="https://performancewest.net/services/telecom/ipes-isp/"><link rel="icon" type="image/svg+xml" href="/favicon.svg"><!-- Open Graph --><meta property="og:type" content="website"><meta property="og:url" content="https://performancewest.net/services/telecom/ipes-isp/"><meta property="og:title" content="IPES &#38; ISP Registrations | Performance West Inc."><meta property="og:description" content="Register your IP-enabled or internet service provider business with all required federal and state agencies"><!-- Twitter --><meta name="twitter:card" content="summary"><meta name="twitter:title" content="IPES &#38; ISP Registrations | Performance West Inc."><meta name="twitter:description" content="Register your IP-enabled or internet service provider business with all required federal and state agencies"><script>
window.__PW_API = (function() {
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<svg class="w-3.5 h-3.5 transition-transform" id="services-chevron" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M19 9l-7 7-7-7"></path></svg> </button> <div id="services-menu" class="absolute left-1/2 -translate-x-1/2 top-full mt-2 rounded-xl border border-gray-200 bg-white shadow-xl hidden z-50" style="width: 720px;"> <div class="grid grid-cols-3 gap-0 p-4"> <!-- Column 1 --> <div class="pr-4 border-r border-gray-100"> <p class="text-[11px] font-semibold uppercase tracking-wider text-blue-500 mb-2">Telecom</p> <a href="/services/telecom/fcc-499a" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">FCC 499A Filing</a> <a href="/services/telecom/stir-shaken" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">STIR/SHAKEN</a> <a href="/services/telecom/ipes-isp" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">IPES & ISP Registration</a> <a href="/services/telecom/database-management" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Telecom Databases</a> <a href="/services/telecom/state-puc" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">State PUC/PSC Filings</a> <a href="/services/telecom/canada-crtc" class="block py-1.5 text-sm font-medium text-blue-600 hover:text-blue-800">Canada CRTC Package <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-red-500 text-white ml-1 animate-pulse">HOT</span></a> <a href="/tools/fcc-compliance-check" class="block py-1.5 text-sm font-medium text-green-600 hover:text-green-800">FCC Compliance Check <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-green-500 text-white ml-1">FREE</span></a> </div> <!-- Column 2 --> <div class="px-4 border-r border-gray-100"> <p class="text-[11px] font-semibold uppercase tracking-wider text-purple-500 mb-2">Data Privacy</p> <a href="/services/privacy/ccpa-audit" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">CCPA/CPRA Audit</a> <a href="/services/privacy/privacy-policy" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Privacy Policy Review</a> <a href="/services/privacy/data-mapping" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Data Mapping</a> <a href="/services/privacy/breach-response" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Breach Response Plan</a> <p class="text-[11px] font-semibold uppercase tracking-wider text-green-500 mb-2 mt-4">TCPA</p> <a href="/services/tcpa/consent-audit" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Consent Audit</a> <a href="/services/tcpa/dnc-compliance" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">DNC Compliance</a> <a href="/services/tcpa/campaign-review" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Campaign Review</a> </div> <!-- Column 3 --> <div class="pl-4"> <p class="text-[11px] font-semibold uppercase tracking-wider text-slate-500 mb-2">Corporate</p> <a href="/services/corporate/formation" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Business Formation</a> <a href="/services/corporate/state-registration" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">State Registration</a> <a href="/services/corporate/annual-reports" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Annual Reports</a> <a href="/services/corporate/registered-agent" class="block py-1.5 text-sm text-gray-700 hover:text-pw-700">Registered Agent</a> <a href="/order/formation" class="mt-3 block py-2 px-3 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg text-center transition-colors">Form a Business</a> </div> </div> </div> </div> <a href="/services" class="text-sm text-gray-600 hover:text-gray-900">All Services</a> <a href="/pricing" class="text-sm text-gray-600 hover:text-gray-900">Pricing</a> <a href="/tools/contractor-quiz" class="text-sm text-gray-600 hover:text-gray-900">Free Tools</a> <a href="/contact" class="text-sm text-gray-600 hover:text-gray-900">Contact</a> <a href="/order/formation" class="ml-2 px-4 py-2 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg transition-colors">Form a Business</a> <!-- Account button — links to ERPNext portal --> <a href="https://portal.performancewest.net" id="nav-login-btn" class="ml-1 flex items-center gap-1.5 px-3 py-2 text-sm font-medium text-gray-600 hover:text-pw-700 hover:bg-pw-50 rounded-lg transition-colors border border-gray-200 hover:border-pw-300"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15.75 6a3.75 3.75 0 11-7.5 0 3.75 3.75 0 017.5 0zM4.501 20.118a7.5 7.5 0 0114.998 0A17.933 17.933 0 0112 21.75c-2.676 0-5.216-.584-7.499-1.632z"></path></svg>
Client Portal
</a> <!-- Account button — logged in (hidden until session confirmed) --> <div id="nav-account-btn" class="hidden relative ml-1" id="nav-account-dropdown-root"> <button type="button" id="nav-account-trigger" class="flex items-center gap-2 px-3 py-2 text-sm font-medium text-pw-700 hover:bg-pw-50 rounded-lg transition-colors border border-pw-200"> <div class="w-6 h-6 rounded-full bg-pw-600 flex items-center justify-center shrink-0"> <svg class="w-3.5 h-3.5 text-white" fill="currentColor" viewBox="0 0 24 24"><path d="M12 12c2.7 0 4.8-2.1 4.8-4.8S14.7 2.4 12 2.4 7.2 4.5 7.2 7.2 9.3 12 12 12zm0 2.4c-3.2 0-9.6 1.6-9.6 4.8v2.4h19.2v-2.4c0-3.2-6.4-4.8-9.6-4.8z"></path></svg> </div> <span id="nav-greeting" class="max-w-[120px] truncate">My Account</span> <svg class="w-3.5 h-3.5 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M19 9l-7 7-7-7"></path></svg> </button> <!-- Dropdown --> <div id="nav-account-menu" class="absolute right-0 top-full mt-1 w-48 bg-white rounded-xl border border-gray-200 shadow-lg hidden z-50 py-1"> <div class="px-4 py-2 border-b border-gray-100"> <p class="text-xs text-gray-500">Signed in as</p> <p id="nav-account-email" class="text-xs font-medium text-gray-800 truncate"></p> </div> <button type="button" id="nav-logout-btn" class="w-full text-left px-4 py-2 text-sm text-gray-700 hover:bg-gray-50 transition-colors">
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</button> </div> </div> </div> <!-- Mobile menu button --> <button type="button" class="md:hidden text-gray-600 hover:text-gray-900" id="mobile-menu-btn"> <svg class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M4 6h16M4 12h16M4 18h16"></path></svg> </button> </div> </div> <!-- Mobile menu --> <div id="mobile-menu" class="md:hidden hidden border-t border-gray-200 bg-white"> <div class="px-4 py-3 space-y-1"> <p class="text-xs font-semibold text-blue-500 uppercase tracking-wider px-2 pt-1">Telecom</p> <a href="/services/telecom/fcc-499a" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">FCC 499A Filing</a> <a href="/services/telecom/stir-shaken" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">STIR/SHAKEN</a> <a href="/services/telecom/ipes-isp" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">IPES & ISP Registration</a> <a href="/services/telecom/database-management" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Telecom Databases</a> <a href="/services/telecom/state-puc" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State PUC/PSC</a> <a href="/services/telecom/canada-crtc" class="block px-2 py-2 text-sm font-medium text-blue-600 hover:bg-blue-50 rounded">Canada CRTC Package <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-red-500 text-white ml-1 animate-pulse">HOT</span></a> <p class="text-xs font-semibold text-purple-500 uppercase tracking-wider px-2 pt-3">Data Privacy</p> <a href="/services/privacy/ccpa-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">CCPA/CPRA Audit</a> <a href="/services/privacy/privacy-policy" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Privacy Policy Review</a> <a href="/services/privacy/data-mapping" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Data Mapping</a> <a href="/services/privacy/breach-response" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Breach Response Plan</a> <p class="text-xs font-semibold text-green-500 uppercase tracking-wider px-2 pt-3">TCPA</p> <a href="/services/tcpa/consent-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Consent Audit</a> <a href="/services/tcpa/dnc-compliance" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">DNC Compliance</a> <a href="/services/tcpa/campaign-review" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Campaign Review</a> <p class="text-xs font-semibold text-slate-500 uppercase tracking-wider px-2 pt-3">Corporate</p> <a href="/services/corporate/formation" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Business Formation</a> <a href="/services/corporate/state-registration" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State Registration</a> <a href="/services/corporate/annual-reports" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Annual Reports</a> <a href="/services/corporate/registered-agent" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Registered Agent</a> <div class="border-t border-gray-100 my-2"></div> <a href="/services" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">All Services</a> <a href="/pricing" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Pricing</a> <a href="/tools/contractor-quiz" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Free Tools</a> <a href="/contact" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Contact</a> <a href="/order/formation" class="block mx-2 mt-2 px-4 py-2.5 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg text-center transition-colors">Form a Business</a> </div> </div> </nav> <main class="flex-1"> <script type="application/ld+json">{"@context":"https://schema.org","@type":"Service","name":"IPES & ISP Registrations","description":"Internet Protocol Enabled Services (IPES) providers and Internet Service Providers (ISPs) face a complex web of federal and state registration requirements. The FCC, state public utility commissions, and industry databases all require separate filings and ongoing compliance.\n\nPerformance West handles the complete registration process for IPES and ISP providers. We file your FCC Form 477 broadband data collection, register with the FCC's CORES system, obtain your FCC Registration Number (FRN), and handle state-level telecommunications registrations. We also manage ongoing compliance requirements including annual certification updates.","provider":{"@type":"ProfessionalService","name":"Performance West Inc.","url":"https://performancewest.net","address":{"@type":"PostalAddress","streetAddress":"525 Randall Ave Ste 100-1195","addressLocality":"Cheyenne","addressRegion":"WY","postalCode":"82001","addressCountry":"US"},"telephone":"+1-888-411-0383"},"offers":{"@type":"Offer","price":"1299","priceCurrency":"USD"}}</script> <section class="py-16"> <div class="max-w-4xl mx-auto px-4"> <!-- Breadcrumb --> <nav class="text-sm text-gray-500 mb-6"> <a href="/services" class="hover:text-gray-700">Services</a> /
<a href="/services/telecom" class="hover:text-gray-700 capitalize">telecom</a> /
<span class="text-gray-900">IPES &amp; ISP Registrations</span> </nav> <!-- Header --> <h1 class="text-3xl font-bold text-gray-900 mb-3">IPES &amp; ISP Registrations</h1> <p class="text-lg text-gray-600 mb-8">Register your IP-enabled or internet service provider business with all required federal and state agencies</p> <!-- Pricing badge --> <div class="flex flex-wrap gap-3 mb-8"> <span class="inline-flex items-center px-4 py-2 rounded-lg text-sm font-semibold bg-pw-50 text-pw-700 border border-pw-200">
$1299 &mdash; Per Registration Package </span> <span class="inline-flex items-center px-3 py-2 rounded-lg text-sm bg-gray-50 text-gray-600 border border-gray-200">
Turnaround: 2-3 weeks </span> </div> <!-- Description --> <div class="prose prose-gray max-w-none mb-12"> <p class="text-gray-700 leading-relaxed whitespace-pre-line">Internet Protocol Enabled Services (IPES) providers and Internet Service Providers (ISPs) face a complex web of federal and state registration requirements. The FCC, state public utility commissions, and industry databases all require separate filings and ongoing compliance.
Performance West handles the complete registration process for IPES and ISP providers. We file your FCC Form 477 broadband data collection, register with the FCC&#39;s CORES system, obtain your FCC Registration Number (FRN), and handle state-level telecommunications registrations. We also manage ongoing compliance requirements including annual certification updates.</p> </div> <!-- Risk summary callout --> <div class="bg-red-50 border border-red-200 rounded-xl p-6 mb-12"> <h2 class="text-lg font-semibold text-red-900 mb-2">Risk if non-compliant</h2> <p class="text-red-800 text-sm">Operating without proper registration can result in FCC enforcement action, state regulatory penalties, and inability to obtain numbering resources or interconnection agreements.</p> </div> <!-- Potential penalties --> <h2 class="text-xl font-semibold text-gray-900 mb-4">Potential penalties</h2> <ul class="space-y-2 mb-12"> <li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-red-500 mt-0.5 flex-shrink-0">&#9888;</span> FCC enforcement actions and fines </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-red-500 mt-0.5 flex-shrink-0">&#9888;</span> State regulatory penalties </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-red-500 mt-0.5 flex-shrink-0">&#9888;</span> Denial of numbering resources </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-red-500 mt-0.5 flex-shrink-0">&#9888;</span> Loss of interconnection agreements </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-red-500 mt-0.5 flex-shrink-0">&#9888;</span> Ineligibility for USF support </li> </ul> <!-- What we do --> <h2 class="text-xl font-semibold text-gray-900 mb-4">What we deliver</h2> <ul class="grid md:grid-cols-2 gap-3 mb-12"> <li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> Register with FCC CORES and obtain FRN </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> File FCC Form 477 broadband data collection </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> Complete state PUC/PSC registrations </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> Register with NECA and industry databases </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> Obtain required numbering resources </li><li class="flex items-start gap-2 text-gray-700 text-sm"> <span class="text-pw-500 mt-0.5 flex-shrink-0">&#10003;</span> Handle annual certification renewals </li> </ul> <!-- FAQ --> <h2 class="text-xl font-semibold text-gray-900 mb-4">Frequently asked questions</h2> <div class="space-y-4 mb-12"> <div class="rounded-lg border border-gray-200 p-4"> <h3 class="font-medium text-gray-900 mb-2">What registrations do I need as a VoIP provider?</h3> <p class="text-sm text-gray-600">VoIP providers typically need FCC registration (FRN), state registrations, NECA membership, and various database entries. We assess your specific requirements.</p> </div><div class="rounded-lg border border-gray-200 p-4"> <h3 class="font-medium text-gray-900 mb-2">Do I need to register in every state I serve?</h3> <p class="text-sm text-gray-600">Generally yes. Most states require telecommunications providers to register with their public utility commission, even for VoIP-only services.</p> </div><div class="rounded-lg border border-gray-200 p-4"> <h3 class="font-medium text-gray-900 mb-2">How long do registrations take?</h3> <p class="text-sm text-gray-600">Federal registrations are typically processed within 1-2 weeks. State registrations vary from 2 weeks to 3 months depending on the state.</p> </div><div class="rounded-lg border border-gray-200 p-4"> <h3 class="font-medium text-gray-900 mb-2">Do you handle renewals?</h3> <p class="text-sm text-gray-600">Yes, we track all renewal dates and handle annual certifications and updates for all your registrations.</p> </div> </div> <!-- CTA --> <div class="bg-pw-50 border border-pw-200 rounded-xl p-8 text-center"> <h2 class="text-xl font-semibold text-gray-900 mb-3">Ready to get started?</h2> <p class="text-sm text-gray-600 mb-6">Contact us to discuss your compliance needs or request a quote.</p> <div class="flex flex-col sm:flex-row gap-3 justify-center"> <a href="/contact" class="inline-flex items-center justify-center px-6 py-3 rounded-lg bg-pw-700 text-white font-medium hover:bg-pw-800 transition-colors">
Get started
</a> <a href="/pricing" class="inline-flex items-center justify-center px-6 py-3 rounded-lg border border-pw-300 text-pw-700 font-medium hover:bg-pw-100 transition-colors">
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</a> </div> <p class="text-xs text-gray-500 mt-4">Or call us: 1-888-411-0383</p> </div> </div> </section> </main> <section class="py-10 border-t border-gray-100"> <div class="max-w-2xl mx-auto px-4 text-center"> <h2 class="text-lg font-bold text-gray-900 mb-2">Stay ahead of compliance changes</h2> <p class="text-sm text-gray-600 mb-5">Regulatory updates, enforcement trends, and compliance tips. No spam.</p> <button type="button" id="subscribe-btn-footer" class="inline-flex items-center gap-2 px-5 py-2.5 rounded-lg bg-pw-700 text-white text-sm font-medium hover:bg-pw-800 transition-colors"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M21.75 6.75v10.5a2.25 2.25 0 01-2.25 2.25h-15a2.25 2.25 0 01-2.25-2.25V6.75m19.5 0A2.25 2.25 0 0019.5 4.5h-15a2.25 2.25 0 00-2.25 2.25m19.5 0v.243a2.25 2.25 0 01-1.07 1.916l-7.5 4.615a2.25 2.25 0 01-2.36 0L3.32 8.91a2.25 2.25 0 01-1.07-1.916V6.75"></path></svg>
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</button> </form> <div id="subscribe-success-global" class="hidden text-center py-4"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <p class="text-sm font-medium text-gray-900">You're on the list!</p> <p class="text-xs text-gray-500 mt-1">We'll send compliance updates and regulatory alerts.</p> </div> </div> </div> <footer class="border-t border-gray-200 bg-gray-50 mt-auto"> <div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8 py-12"> <div class="grid grid-cols-2 md:grid-cols-4 gap-8"> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Services</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/services/telecom" class="hover:text-gray-900">Telecom Compliance</a></li> <li><a href="/services/privacy" class="hover:text-gray-900">Data Privacy</a></li> <li><a href="/services/tcpa" class="hover:text-gray-900">TCPA Compliance</a></li> <li><a href="/services/corporate" class="hover:text-gray-900">Corporate Services</a></li> <li><a href="/order/formation" class="font-medium text-pw-700 hover:text-pw-800">Form a Business</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Free Tools</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/tools/formation-guide" class="hover:text-gray-900">Formation Guide</a></li> <li><a href="/tools/contractor-quiz" class="hover:text-gray-900">Contractor Quiz</a></li> <li><a href="/tools/privacy-check" class="hover:text-gray-900">Privacy Check</a></li> <li><a href="/tools/tcpa-check" class="hover:text-gray-900">TCPA Check</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Company</h4> <ul class="space-y-2 text-sm text-gray-600"> <li><a href="/about" class="hover:text-gray-900">About</a></li> <li><a href="/pricing" class="hover:text-gray-900">Pricing</a></li> <li><a href="/contact" class="hover:text-gray-900">Contact</a></li> <li><a href="https://portal.performancewest.net" class="hover:text-gray-900">Client Portal</a></li> <li><a href="/privacy" class="hover:text-gray-900">Privacy Policy</a></li> <li><a href="/terms" class="hover:text-gray-900">Terms of Service</a></li> </ul> </div> <div> <h4 class="text-sm font-semibold text-gray-900 mb-3">Contact</h4> <ul class="space-y-2 text-sm text-gray-600"> <li>Toll Free: 1-888-411-0383</li> <li><a href="mailto:info@performancewest.net" class="hover:text-gray-900">info@performancewest.net</a></li> <li class="text-xs leading-relaxed">525 Randall Ave Ste 100-1195<br>Cheyenne, WY 82001</li> <li><button type="button" id="footer-support-link" class="hover:text-gray-900">Open Support Ticket</button></li> </ul> </div> </div> <div class="mt-8 pt-8 border-t border-gray-200 flex flex-col items-center gap-3 text-sm text-gray-500"> <img src="/images/logo.png" alt="Performance West" class="h-12 w-auto" width="100" height="84" loading="lazy"> <p>&copy; 2026 Performance West Inc. &mdash; Professional compliance consulting.</p> <p class="text-xs text-gray-400">Performance West provides compliance consulting services. We do not provide legal advice or legal representation.</p> </div> </div> </footer> <!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit Request
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
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</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
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</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
Continue as guest &rarr;
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
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</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
Create Account
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
Forgot password?
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Sign In
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Create Account
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
Back to sign in
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Send reset link
</button> </form> </div> </div> </div> </div> <!-- Tawk.to Live Chat --> <script>
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