25cf23dded
1. Email: add a 'Problem with your order? We're here to help' support band to the shared htmlEmail() footer, so EVERY transactional email (confirmation, portal link, receipts) has a prominent 'Get help with your order' button linking to /contact. Less silent frustration -> fewer chargebacks. 2. NPI order form: entering a 10-digit NPI now auto-fills provider name, practice state, and specialty from the live NPPES lookup (same API as the free compliance-check tool), with a 'Found: <name>' confirmation. Only fills empty fields so it never clobbers edits. 3. NPI order form: read ?npi= from the URL so the email 'Start my revalidation' click lands with the NPI prefilled and the rest auto-filled (was being ignored entirely before). 4. Support FAB: add the floating help button + panel to 27 static public pages that were missing it (order, portal, trucking, survey, upload pages), so help is one click away everywhere.
452 lines
39 KiB
HTML
452 lines
39 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Review & Sign — Performance West Inc.</title>
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<link rel="icon" type="image/svg+xml" href="/favicon.svg">
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<script>
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window.__PW_API = (function() {
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var h = window.location.hostname;
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if (h === "localhost" || h === "127.0.0.1") return "http://" + h + ":3001";
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if (h === "dev.performancewest.net") return "https://api.dev.performancewest.net";
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return "https://api.performancewest.net";
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})();
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</script>
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet">
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<style>
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*{box-sizing:border-box;margin:0;padding:0}
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body{font-family:'Inter',system-ui,sans-serif;color:#1f2937;background:#f1f5f9;line-height:1.6}
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.wrap{max-width:720px;margin:0 auto;padding:2rem 1rem 4rem}
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.header{background:#1e3a5f;color:#fff;border-radius:12px;padding:1.75rem 1.5rem;margin-bottom:1.5rem}
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.header h1{margin:0 0 .3rem;font-size:1.35rem;font-weight:700}
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.header p{margin:0;opacity:.8;font-size:.875rem}
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.card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:1.5rem;margin-bottom:1.25rem;box-shadow:0 1px 4px rgba(0,0,0,.05)}
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.card h2{font-size:1rem;font-weight:700;color:#1e3a5f;margin:0 0 .75rem}
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.hint{font-size:.875rem;color:#475569;margin:0 0 .75rem}
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.pdf-frame{width:100%;height:520px;border:1px solid #cbd5e1;border-radius:8px;background:#f8fafc}
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#sig-canvas{width:100%;height:160px;border:2px solid #cbd5e1;border-radius:8px;cursor:crosshair;touch-action:none;background:#fafafa;display:block}
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#sig-canvas.has-sig{border-color:#1e3a5f}
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.sig-actions{display:flex;align-items:center;justify-content:space-between;margin-top:.5rem;font-size:.8rem;color:#64748b}
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.sig-clear{background:none;border:1px solid #e2e8f0;color:#475569;padding:.3rem .75rem;border-radius:6px;cursor:pointer;font-size:.8rem}
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.sig-clear:hover{background:#f1f5f9}
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/* Typed signature */
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.sig-tabs{display:flex;gap:.5rem;margin-bottom:.75rem}
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.sig-tab{flex:1;padding:.5rem;border:2px solid #e2e8f0;border-radius:8px;background:#fff;cursor:pointer;font-weight:600;font-size:.85rem;text-align:center;color:#475569;font-family:inherit}
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.sig-tab.active{border-color:#1e3a5f;color:#1e3a5f;background:#eff6ff}
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#typed-sig{width:100%;padding:.75rem;border:2px solid #cbd5e1;border-radius:8px;font-size:1.5rem;font-family:'Brush Script MT','Segoe Script','Comic Sans MS',cursive;text-align:center;color:#1e3a5f}
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#typed-sig:focus{outline:none;border-color:#1e3a5f}
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.typed-preview{text-align:center;font-family:'Brush Script MT','Segoe Script','Comic Sans MS',cursive;font-size:2rem;color:#1e3a5f;padding:1rem;min-height:80px;border:1px dashed #cbd5e1;border-radius:8px;margin-top:.5rem}
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.confirm-row{display:flex;gap:.75rem;align-items:flex-start;padding:1rem;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;font-size:.85rem;color:#374151;margin-bottom:.75rem}
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.confirm-row input[type=checkbox]{margin-top:2px;flex-shrink:0;width:16px;height:16px;accent-color:#1e3a5f}
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.perjury{font-size:.8rem;color:#6b7280;font-style:italic;padding:.75rem;background:#fefce8;border:1px solid #fde68a;border-radius:8px;margin-bottom:.75rem}
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.submit-btn{width:100%;background:#1e3a5f;color:#fff;border:none;border-radius:10px;padding:.9rem;font-size:1rem;font-weight:700;cursor:pointer;font-family:inherit}
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.submit-btn:hover:not(:disabled){background:#162e4d}
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.submit-btn:disabled{opacity:.5;cursor:not-allowed}
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.status{font-size:.875rem;margin-top:.75rem;min-height:1.25rem;text-align:center}
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.err{color:#dc2626}.ok{color:#16a34a}
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#success{display:none;text-align:center;padding:3rem 1rem}
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#success .check{width:56px;height:56px;background:#dcfce7;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 1rem}
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#success h2{color:#1e3a5f;margin:0 0 .5rem}
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#success p{color:#475569;font-size:.9rem;max-width:400px;margin:0 auto}
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#loading{text-align:center;padding:4rem 1rem;color:#64748b}
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#error-screen{display:none;text-align:center;padding:3rem 1rem}
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.hidden{display:none}
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/* Signature block locked until signing authorization is given */
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#sig-block.locked{opacity:.45;pointer-events:none;filter:grayscale(.3)}
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</style>
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<script defer src="https://analytics.performancewest.net/script.js" data-website-id="55250014-ee15-44ac-a1f6-81dabad3fe0f"></script><script defer src="/js/pw-analytics.js"></script></head>
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<body>
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<div class="wrap">
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<div id="loading"><p>Loading your document...</p><p style="font-size:.8rem;color:#94a3b8">Verifying your link</p></div>
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<div id="main-ui" class="hidden">
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<div class="header">
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<h1 id="hdr-title">Review & Sign</h1>
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<p id="hdr-subtitle"></p>
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</div>
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<!-- Step 1: Review -->
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<div class="card">
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<h2>Step 1 — Review Your Document</h2>
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<p class="hint" id="review-hint">Please read the full document before signing.</p>
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<div id="pdf-container">
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<div style="display:flex;align-items:center;justify-content:center;height:200px;color:#94a3b8;font-size:.875rem;border:1px dashed #cbd5e1;border-radius:8px">Loading document preview...</div>
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</div>
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</div>
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<!-- Step 2: Sign -->
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<div class="card">
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<h2>Step 2 — Your Signature</h2>
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<!-- Signing-authorization gate (shown only when the document requires it).
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The signer must authorize use of their signature to complete the filing
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BEFORE they can draw it. -->
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<div id="sign-consent-box" class="hidden" style="padding:1rem;background:#eff6ff;border:1px solid #bfdbfe;border-radius:8px;margin-bottom:1rem">
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<p style="font-size:.85rem;color:#1f2937;margin:0 0 .75rem" id="sign-consent-text"></p>
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<label style="display:flex;gap:.6rem;align-items:flex-start;font-size:.85rem;color:#1f2937;cursor:pointer">
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<input type="checkbox" id="sign-consent-chk" style="margin-top:2px;flex-shrink:0;width:16px;height:16px;accent-color:#1e3a5f">
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<span>I authorize this and confirm the signature I draw is my own.</span>
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</label>
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</div>
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<div id="sig-block">
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<div class="sig-tabs">
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<button type="button" class="sig-tab active" data-mode="draw">Draw</button>
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<button type="button" class="sig-tab" data-mode="type">Type</button>
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</div>
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<div id="draw-mode">
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<p class="hint">Sign below using your mouse, trackpad, or finger.</p>
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<canvas id="sig-canvas"></canvas>
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<div class="sig-actions">
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<span id="sig-hint" style="font-style:italic">Draw your signature above</span>
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<button type="button" class="sig-clear" id="sig-clear">Clear</button>
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</div>
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</div>
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<div id="type-mode" class="hidden">
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<p class="hint">Type your full legal name below.</p>
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<input type="text" id="typed-sig" placeholder="Your full name" autocomplete="name">
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<div class="typed-preview" id="typed-preview"></div>
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</div>
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</div>
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</div>
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<!-- Step 3: Confirm -->
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<div class="card">
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<h2>Step 3 — Confirm & Submit</h2>
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<div id="attestation-box" class="perjury hidden" style="font-style:normal;color:#1f2937;background:#eff6ff;border-color:#bfdbfe"></div>
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<div id="perjury-box" class="perjury hidden">
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I declare under penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Executed on <span id="perjury-date"></span>.
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</div>
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<div class="confirm-row">
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<input type="checkbox" id="agree-chk">
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<label for="agree-chk" id="agree-label">
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I confirm that I have reviewed the document above and that my signature constitutes
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my legal electronic signature. I authorize Performance West Inc. to submit this
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document on behalf of <strong id="entity-confirm"></strong>.
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</label>
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</div>
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<button class="submit-btn" id="submit-btn" disabled>Submit Signed Document</button>
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<p class="status" id="status-msg"></p>
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</div>
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</div>
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<div id="success" class="hidden">
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<div class="check">
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<svg width="28" height="28" fill="none" stroke="#16a34a" stroke-width="3" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M4.5 12.75l6 6 9-13.5"/></svg>
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</div>
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<h2>Document Signed Successfully</h2>
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<p id="success-msg">Your signed document has been submitted. You'll receive a confirmation email shortly.</p>
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</div>
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<div id="error-screen" class="hidden">
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<div class="card" style="border-color:#fca5a5;background:#fef2f2">
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<h2 style="color:#991b1b">Error</h2>
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<p style="color:#7f1d1d" id="error-msg"></p>
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</div>
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</div>
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</div>
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<script>
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(function() {
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var API = window.__PW_API;
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var params = new URLSearchParams(window.location.search);
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var token = params.get("token");
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if (!token) {
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document.getElementById("loading").style.display = "none";
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document.getElementById("error-screen").style.display = "block";
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document.getElementById("error-msg").textContent = "No signing token provided. Please use the link from your email.";
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return;
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}
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// Load document info
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fetch(API + "/api/v1/portal/esign?token=" + encodeURIComponent(token))
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.then(function(r) { return r.json(); })
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.then(function(data) {
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document.getElementById("loading").style.display = "none";
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if (data.error) {
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document.getElementById("error-screen").style.display = "block";
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document.getElementById("error-msg").textContent = data.error;
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return;
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}
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if (data.already_signed) {
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document.getElementById("success").style.display = "block";
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var signedDate = data.signed_at ? new Date(data.signed_at).toLocaleDateString("en-US", {year:"numeric",month:"long",day:"numeric",hour:"numeric",minute:"2-digit"}) : "";
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document.getElementById("success-msg").textContent = "This document was already signed" + (signedDate ? " on " + signedDate : "") + ". No further action needed.";
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return;
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}
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// Populate UI
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document.getElementById("main-ui").classList.remove("hidden");
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document.getElementById("hdr-title").textContent = data.document_title || "Review & Sign";
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document.getElementById("hdr-subtitle").textContent = data.entity_name + (data.order_number ? " — " + data.order_number : "");
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document.getElementById("entity-confirm").textContent = data.entity_name;
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document.getElementById("perjury-date").textContent = new Date().toLocaleDateString("en-US", {year:"numeric",month:"long",day:"numeric"});
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// Show the specific certification/attestation language for this document
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// (e.g. the dissolution "no outstanding lawsuits, liens, or judgments"
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// attestation, or the OP-1 / MCS-150 certification).
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var attestText = data.metadata && data.metadata.perjury_text;
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if (attestText) {
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var ab = document.getElementById("attestation-box");
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ab.textContent = attestText;
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ab.classList.remove("hidden");
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}
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if (data.requires_perjury) {
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document.getElementById("perjury-box").classList.remove("hidden");
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}
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// Signing-authorization gate: for documents that require it, show an
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// explicit per-document authorization that must be accepted BEFORE the
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// signer can draw. Lock the signature block until the box is checked.
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if (data.require_sign_consent && data.sign_consent_text) {
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document.getElementById("sign-consent-text").textContent = data.sign_consent_text;
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document.getElementById("sign-consent-box").classList.remove("hidden");
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document.getElementById("sig-block").classList.add("locked");
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}
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// PDF preview
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if (data.document_url) {
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document.getElementById("pdf-container").innerHTML =
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'<iframe src="' + data.document_url + '" class="pdf-frame" title="Document preview"></iframe>';
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} else {
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document.getElementById("pdf-container").innerHTML =
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'<div style="display:flex;align-items:center;justify-content:center;height:120px;color:#64748b;font-size:.875rem;border:1px dashed #cbd5e1;border-radius:8px;background:#f8fafc">' +
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'Document preview not available. Please contact us if you need a copy before signing.</div>';
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}
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// Store for submit
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window._esignData = data;
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})
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.catch(function() {
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document.getElementById("loading").style.display = "none";
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document.getElementById("error-screen").style.display = "block";
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document.getElementById("error-msg").textContent = "Could not load document. The link may have expired.";
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});
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// ── Signature canvas ──
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var canvas = document.getElementById("sig-canvas");
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var ctx = canvas.getContext("2d");
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var drawing = false;
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var hasSig = false;
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// Vector capture: stroke paths normalized to the capture box (0..1, origin
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// top-left), resolution-independent.
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var sigStrokes = []; // array of strokes; each stroke = array of {x,y,t}
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var curStroke = null;
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var strokeStart = 0;
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var captureW = 0, captureH = 0;
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function resizeCanvas() {
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var rect = canvas.getBoundingClientRect();
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captureW = rect.width;
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captureH = rect.height;
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canvas.width = rect.width * 2;
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canvas.height = rect.height * 2;
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ctx.scale(2, 2);
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ctx.strokeStyle = "#1e3a5f";
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ctx.lineWidth = 2;
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ctx.lineCap = "round";
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ctx.lineJoin = "round";
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}
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resizeCanvas();
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window.addEventListener("resize", resizeCanvas);
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function getPos(e) {
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var rect = canvas.getBoundingClientRect();
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var t = e.touches ? e.touches[0] : e;
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return { x: t.clientX - rect.left, y: t.clientY - rect.top };
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}
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function beginStroke(p) {
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drawing = true;
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ctx.beginPath();
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ctx.moveTo(p.x, p.y);
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curStroke = [];
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strokeStart = Date.now();
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pushPoint(p);
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}
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function pushPoint(p) {
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if (!curStroke) return;
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var w = captureW || 1, h = captureH || 1;
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curStroke.push({
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x: Math.max(0, Math.min(1, p.x / w)),
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y: Math.max(0, Math.min(1, p.y / h)),
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t: Date.now() - strokeStart,
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});
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}
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function endStroke() {
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drawing = false;
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if (curStroke && curStroke.length) sigStrokes.push(curStroke);
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curStroke = null;
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}
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function markSigged() {
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hasSig = true;
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canvas.classList.add("has-sig");
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document.getElementById("sig-hint").textContent = "Signature captured";
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updateSubmit();
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}
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canvas.addEventListener("mousedown", function(e) { beginStroke(getPos(e)); });
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canvas.addEventListener("mousemove", function(e) { if (!drawing) return; var p = getPos(e); ctx.lineTo(p.x, p.y); ctx.stroke(); pushPoint(p); markSigged(); });
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canvas.addEventListener("mouseup", endStroke);
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canvas.addEventListener("mouseleave", endStroke);
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canvas.addEventListener("touchstart", function(e) { e.preventDefault(); beginStroke(getPos(e)); }, {passive:false});
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canvas.addEventListener("touchmove", function(e) { e.preventDefault(); if (!drawing) return; var p = getPos(e); ctx.lineTo(p.x, p.y); ctx.stroke(); pushPoint(p); markSigged(); }, {passive:false});
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canvas.addEventListener("touchend", endStroke);
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document.getElementById("sig-clear").addEventListener("click", function() {
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ctx.clearRect(0, 0, canvas.width, canvas.height);
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hasSig = false;
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sigStrokes = [];
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curStroke = null;
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canvas.classList.remove("has-sig");
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document.getElementById("sig-hint").textContent = "Draw your signature above";
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updateSubmit();
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});
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// ── Typed signature ──
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var typedInput = document.getElementById("typed-sig");
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var typedPreview = document.getElementById("typed-preview");
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typedInput.addEventListener("input", function() {
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typedPreview.textContent = this.value;
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updateSubmit();
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});
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// ── Tab switching ──
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var sigMode = "draw";
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document.querySelectorAll(".sig-tab").forEach(function(tab) {
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tab.addEventListener("click", function() {
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document.querySelectorAll(".sig-tab").forEach(function(t) { t.classList.remove("active"); });
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this.classList.add("active");
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sigMode = this.dataset.mode;
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document.getElementById("draw-mode").classList.toggle("hidden", sigMode !== "draw");
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document.getElementById("type-mode").classList.toggle("hidden", sigMode !== "type");
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updateSubmit();
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});
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});
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// ── Submit logic ──
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var agreeChk = document.getElementById("agree-chk");
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agreeChk.addEventListener("change", updateSubmit);
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// ── Signing authorization: unlock the signature block when authorized ──
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var signConsentChk = document.getElementById("sign-consent-chk");
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signConsentChk.addEventListener("change", function() {
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var data = window._esignData || {};
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var needsConsent = !!(data.require_sign_consent && data.sign_consent_text);
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if (needsConsent) {
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document.getElementById("sig-block").classList.toggle("locked", !this.checked);
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// If they un-check after drawing, clear the now-unauthorized capture.
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if (!this.checked) document.getElementById("sig-clear").click();
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}
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updateSubmit();
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});
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function signConsentOk() {
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var data = window._esignData || {};
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var needsConsent = !!(data.require_sign_consent && data.sign_consent_text);
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// Authorization is only required for a DRAWN signature on a consent-required doc.
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if (!needsConsent || sigMode !== "draw") return true;
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return signConsentChk.checked;
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}
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function updateSubmit() {
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var hasSignature = sigMode === "draw" ? hasSig : typedInput.value.trim().length >= 2;
|
|
document.getElementById("submit-btn").disabled =
|
|
!(hasSignature && agreeChk.checked && signConsentOk());
|
|
}
|
|
|
|
document.getElementById("submit-btn").addEventListener("click", async function() {
|
|
var btn = this;
|
|
var statusEl = document.getElementById("status-msg");
|
|
btn.disabled = true;
|
|
btn.textContent = "Submitting...";
|
|
statusEl.textContent = "";
|
|
|
|
var signatureData;
|
|
if (sigMode === "draw") {
|
|
signatureData = { type: "drawn", image_b64: canvas.toDataURL("image/png") };
|
|
// Attach the vector strokes (resolution-independent) so the same signing
|
|
// event resumes the filing pipeline.
|
|
if (sigStrokes.length) {
|
|
signatureData.vector = { v: 1, w: captureW, h: captureH, strokes: sigStrokes };
|
|
}
|
|
} else {
|
|
signatureData = { type: "typed", name: typedInput.value.trim() };
|
|
}
|
|
|
|
try {
|
|
var resp = await fetch(API + "/api/v1/portal/esign", {
|
|
method: "POST",
|
|
headers: {
|
|
"Content-Type": "application/json",
|
|
"Authorization": "Bearer " + token,
|
|
},
|
|
body: JSON.stringify({
|
|
signature: signatureData,
|
|
agreed_at: new Date().toISOString(),
|
|
user_agent: navigator.userAgent,
|
|
sign_consent: signConsentOk() && sigMode === "draw" && signConsentChk.checked,
|
|
}),
|
|
});
|
|
var result = await resp.json();
|
|
if (!resp.ok) throw new Error(result.error || "Submission failed");
|
|
|
|
document.getElementById("main-ui").classList.add("hidden");
|
|
document.getElementById("success").style.display = "block";
|
|
} catch (err) {
|
|
statusEl.textContent = err.message;
|
|
statusEl.className = "status err";
|
|
btn.disabled = false;
|
|
btn.textContent = "Submit Signed Document";
|
|
}
|
|
});
|
|
})();
|
|
</script>
|
|
<script defer src="/js/pw-cookie-consent.js"></script><!-- Floating help button --><button type="button" id="support-fab" aria-label="Open support" class="fixed bottom-6 left-6 z-[9999] w-14 h-14 rounded-full bg-pw-700 text-white shadow-lg hover:bg-pw-800 transition-all hover:scale-105 flex items-center justify-center"> <svg id="support-fab-icon-open" class="w-6 h-6" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path> </svg> <svg id="support-fab-icon-close" class="w-6 h-6 hidden" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Slide-out panel --> <div id="support-panel" class="fixed bottom-24 left-6 z-[9998] w-[380px] max-w-[calc(100vw-2rem)] bg-white rounded-xl shadow-2xl border border-gray-200 transform translate-y-4 opacity-0 pointer-events-none transition-all duration-200 ease-out"> <div class="px-5 py-4 border-b border-gray-100 bg-gray-50 rounded-t-xl"> <h3 class="text-base font-semibold text-gray-900">How can we help?</h3> <p class="text-xs text-gray-500 mt-0.5">Choose a category and tell us what you need.</p> </div> <!-- Category selector (step 1) --> <div id="support-step-categories" class="p-4 space-y-2"> <button type="button" data-category="question" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-blue-100 text-blue-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
|
|
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
|
|
Back
|
|
</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
|
|
Submit
|
|
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
|
|
Back
|
|
</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
|
|
Submit Request
|
|
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
|
|
Back
|
|
</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
|
|
Sign In
|
|
</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
|
|
Continue as guest →
|
|
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
|
|
Sign In
|
|
</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
|
|
Create Account
|
|
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
|
|
Forgot password?
|
|
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
|
|
Sign In
|
|
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
|
|
Create Account
|
|
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
|
|
Back to sign in
|
|
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
|
|
Send reset link
|
|
</button> </form> </div> </div> </div> </div>
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