new-site/site/public/tools/formation-guide/index.html
justin f8cd37ac8c Initial commit — Performance West telecom compliance platform
Includes: API (Express/TypeScript), Astro site, Python workers,
document generators, FCC compliance tools, Canada CRTC formation,
Ansible infrastructure, and deployment scripts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-27 06:54:22 -05:00

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href="/services/telecom/database-management" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Telecom Databases</a> <a href="/services/telecom/state-puc" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State PUC/PSC</a> <a href="/services/telecom/canada-crtc" class="block px-2 py-2 text-sm font-medium text-blue-600 hover:bg-blue-50 rounded">Canada CRTC Package <span class="inline-flex items-center px-1.5 py-0.5 rounded-full text-[9px] font-bold bg-red-500 text-white ml-1 animate-pulse">HOT</span></a> <p class="text-xs font-semibold text-purple-500 uppercase tracking-wider px-2 pt-3">Data Privacy</p> <a href="/services/privacy/ccpa-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">CCPA/CPRA Audit</a> <a href="/services/privacy/privacy-policy" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Privacy Policy Review</a> <a href="/services/privacy/data-mapping" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Data Mapping</a> <a href="/services/privacy/breach-response" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Breach Response Plan</a> <p class="text-xs font-semibold text-green-500 uppercase tracking-wider px-2 pt-3">TCPA</p> <a href="/services/tcpa/consent-audit" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Consent Audit</a> <a href="/services/tcpa/dnc-compliance" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">DNC Compliance</a> <a href="/services/tcpa/campaign-review" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Campaign Review</a> <p class="text-xs font-semibold text-slate-500 uppercase tracking-wider px-2 pt-3">Corporate</p> <a href="/services/corporate/formation" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Business Formation</a> <a href="/services/corporate/state-registration" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">State Registration</a> <a href="/services/corporate/annual-reports" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Annual Reports</a> <a href="/services/corporate/registered-agent" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Registered Agent</a> <div class="border-t border-gray-100 my-2"></div> <a href="/services" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">All Services</a> <a href="/pricing" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Pricing</a> <a href="/tools/contractor-quiz" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Free Tools</a> <a href="/contact" class="block px-2 py-2 text-sm text-gray-700 hover:bg-gray-50 rounded">Contact</a> <a href="/order/formation" class="block mx-2 mt-2 px-4 py-2.5 text-sm font-medium text-white bg-pw-700 hover:bg-pw-800 rounded-lg text-center transition-colors">Form a Business</a> </div> </div> </nav> <main class="flex-1"> <section class="py-10 sm:py-14"> <div class="max-w-2xl mx-auto px-4"> <!-- Header --> <div class="text-center mb-8"> <div class="w-14 h-14 rounded-xl bg-pw-100 flex items-center justify-center mx-auto mb-4"> <svg class="w-7 h-7 text-pw-700" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5"><path stroke-linecap="round" stroke-linejoin="round" d="M9.879 7.519c1.171-1.025 3.071-1.025 4.242 0 1.172 1.025 1.172 2.687 0 3.712-.203.179-.43.326-.67.442-.745.361-1.45.999-1.45 1.827v.75M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-9 5.25h.008v.008H12v-.008z"></path></svg> </div> <h1 class="text-2xl sm:text-3xl font-bold text-gray-900 mb-2">Business Formation Guide</h1> <p class="text-gray-600">Answer a few questions and we'll recommend the best state and entity type for your situation.</p> </div> <!-- Progress bar --> <div class="mb-8"> <div class="flex justify-between text-xs text-gray-500 mb-1"> <span>Question <span id="q-current">1</span> of <span id="q-total">7</span></span> <span id="q-pct">0%</span> </div> <div class="w-full h-2 bg-gray-200 rounded-full overflow-hidden"> <div id="q-bar" class="h-full bg-pw-600 rounded-full transition-all duration-300" style="width: 0%"></div> </div> </div> <!-- Questions container --> <div id="quiz-container"> <!-- Q1: What are you trying to do? --> <div class="q-step" data-q="1"> <h2 class="text-lg font-semibold text-gray-900 mb-4">What best describes your situation?</h2> <div class="space-y-3"> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q1" value="new_business" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I'm starting a brand new business</p> <p class="text-xs text-gray-500">I don't have an existing business entity yet</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q1" value="restructure" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I need to restructure an existing business</p> <p class="text-xs text-gray-500">I'm operating as a sole proprietorship or partnership and want to formalize</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q1" value="holding" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I need a holding company or asset protection entity</p> <p class="text-xs text-gray-500">For real estate, investments, or intellectual property</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q1" value="ecommerce" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I'm starting an online / e-commerce business</p> <p class="text-xs text-gray-500">I'll operate primarily online with no physical storefront</p> </div> </label> </div> </div> <!-- Q2: Citizenship / Tax ID --> <div class="q-step hidden" data-q="2"> <h2 class="text-lg font-semibold text-gray-900 mb-4">What is your tax identification situation?</h2> <div class="space-y-3"> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q2" value="us_ssn" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I'm a US citizen or resident with an SSN</p> <p class="text-xs text-gray-500">I have a Social Security Number and file US taxes</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q2" value="has_itin" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I'm a foreign national with an existing ITIN</p> <p class="text-xs text-gray-500">I already have an Individual Taxpayer Identification Number</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q2" value="needs_itin" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I'm a foreign national without an ITIN</p> <p class="text-xs text-gray-500">I need to obtain an ITIN before I can get an EIN for my US business</p> </div> </label> </div> </div> <!-- Q2b: ITIN referral (shown only if needs_itin) --> <div class="q-step hidden" data-q="2b"> <h2 class="text-lg font-semibold text-gray-900 mb-4">You'll need an ITIN first</h2> <div class="rounded-xl border border-amber-200 bg-amber-50 p-6 mb-6"> <p class="text-sm text-amber-900 mb-3">
To form a US business entity and obtain an EIN, you need either a Social Security Number (SSN) or an
Individual Taxpayer Identification Number (ITIN). The IRS maintains a list of authorized
<strong>Certifying Acceptance Agents</strong> in each country who can help you apply for an ITIN.
</p> <a href="https://www.irs.gov/individuals/international-taxpayers/acceptance-agent-program" target="_blank" rel="noopener" class="inline-flex items-center gap-1.5 text-sm font-medium text-amber-800 underline hover:text-amber-900">
Find an IRS Acceptance Agent in your country
<svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M13.5 6H5.25A2.25 2.25 0 003 8.25v10.5A2.25 2.25 0 005.25 21h10.5A2.25 2.25 0 0018 18.75V10.5m-10.5 6L21 3m0 0h-5.25M21 3v5.25"></path></svg> </a> </div> <div class="rounded-xl border border-pw-200 bg-pw-50 p-6"> <h3 class="text-sm font-semibold text-gray-900 mb-2">Get notified when you're ready to form</h3> <p class="text-xs text-gray-600 mb-4">
Once you have your ITIN, we can help you form your US business. Enter your email and we'll send you a
guide with next steps and a discount code for when you're ready.
</p> <div class="flex gap-2"> <input type="email" id="itin-email" placeholder="you@example.com" maxlength="200" class="flex-1 px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none"> <button type="button" id="itin-subscribe-btn" class="px-4 py-2 text-sm font-medium bg-pw-700 text-white rounded-lg hover:bg-pw-800 transition-colors">
Notify me
</button> </div> <div id="itin-subscribe-status" class="mt-2 text-xs hidden"></div> </div> </div> <!-- Q3: How many owners? --> <div class="q-step hidden" data-q="3"> <h2 class="text-lg font-semibold text-gray-900 mb-4">How many owners will the business have?</h2> <div class="space-y-3"> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q3" value="single" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">Just me (single owner)</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q3" value="multi" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">Multiple owners / partners</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q3" value="investors" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">I plan to raise investment capital</p> <p class="text-xs text-gray-500">Venture capital, angel investors, or will go public eventually</p> </div> </label> </div> </div> <!-- Q4: Revenue expectations --> <div class="q-step hidden" data-q="4"> <h2 class="text-lg font-semibold text-gray-900 mb-4">What's your expected annual revenue?</h2> <div class="space-y-3"> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q4" value="under_100k" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Under $100,000</p></div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q4" value="100k_500k" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">$100,000 - $500,000</p></div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q4" value="over_500k" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Over $500,000</p></div> </label> </div> </div> <!-- Q5: Where will you operate? --> <div class="q-step hidden" data-q="5"> <h2 class="text-lg font-semibold text-gray-900 mb-4">Where will your business primarily operate?</h2> <div class="space-y-3"> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q5" value="single_state" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">One state only</p> <p class="text-xs text-gray-500">All employees, customers, and operations in one state</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q5" value="multi_state" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">Multiple states</p> <p class="text-xs text-gray-500">Employees or physical presence in more than one state</p> </div> </label> <label class="q-option flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="radio" name="q5" value="online_only" class="mt-0.5 text-pw-600 focus:ring-pw-500"> <div> <p class="text-sm font-medium text-gray-900">Entirely online / no physical location</p> <p class="text-xs text-gray-500">Remote business with no storefront or office</p> </div> </label> </div> </div> <!-- Q6: Home state --> <div class="q-step hidden" data-q="6"> <h2 class="text-lg font-semibold text-gray-900 mb-4">What state do you live in?</h2> <p class="text-sm text-gray-500 mb-4">This helps us determine whether forming in your home state or another state makes more sense.</p> <select id="home_state" class="w-full px-3 py-2.5 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none"> <option value="">Select your state...</option> </select> </div> <!-- Q7: Priorities --> <div class="q-step hidden" data-q="7"> <h2 class="text-lg font-semibold text-gray-900 mb-4">What matters most to you? (select all that apply)</h2> <div class="space-y-3"> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="low_cost" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Lowest formation and ongoing costs</p></div> </label> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="privacy" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Maximum privacy (no public owner disclosure)</p></div> </label> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="no_income_tax" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">No state income tax</p></div> </label> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="asset_protection" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Strong asset protection</p></div> </label> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="corp_law" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Well-established corporate law / Court of Chancery</p></div> </label> <label class="flex items-start gap-3 rounded-lg border border-gray-200 p-4 cursor-pointer hover:bg-gray-50 transition-colors"> <input type="checkbox" name="q7" value="simplicity" class="mt-0.5 rounded border-gray-300 text-pw-600 focus:ring-pw-500"> <div><p class="text-sm font-medium text-gray-900">Simplest / fastest formation process</p></div> </label> </div> </div> <!-- Results --> <div class="q-step hidden" data-q="result"> <div class="rounded-xl border border-pw-200 bg-pw-50 p-6 mb-6"> <h2 class="text-lg font-bold text-gray-900 mb-1">Our Recommendation</h2> <p class="text-sm text-gray-600">Based on your answers, here's what we suggest:</p> </div> <!-- Entity type recommendation --> <div class="rounded-xl border border-gray-200 p-6 mb-4"> <div class="flex items-center gap-3 mb-3"> <div class="w-10 h-10 rounded-lg bg-amber-100 flex items-center justify-center"> <svg class="w-5 h-5 text-amber-700" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 21h16.5M4.5 3h15M5.25 3v18m13.5-18v18M9 6.75h1.5m-1.5 3h1.5m-1.5 3h1.5m3-6H15m-1.5 3H15m-1.5 3H15M9 21v-3.375c0-.621.504-1.125 1.125-1.125h3.75c.621 0 1.125.504 1.125 1.125V21"></path></svg> </div> <div> <h3 class="font-semibold text-gray-900">Entity Type</h3> <p id="rec-entity" class="text-sm text-pw-700 font-bold">--</p> </div> </div> <p id="rec-entity-reason" class="text-sm text-gray-600"></p> </div> <!-- State recommendation --> <div class="rounded-xl border border-gray-200 p-6 mb-4"> <div class="flex items-center gap-3 mb-3"> <div class="w-10 h-10 rounded-lg bg-blue-100 flex items-center justify-center"> <svg class="w-5 h-5 text-blue-700" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5"><path stroke-linecap="round" stroke-linejoin="round" d="M15 10.5a3 3 0 11-6 0 3 3 0 016 0z"></path><path stroke-linecap="round" stroke-linejoin="round" d="M19.5 10.5c0 7.142-7.5 11.25-7.5 11.25S4.5 17.642 4.5 10.5a7.5 7.5 0 0115 0z"></path></svg> </div> <div> <h3 class="font-semibold text-gray-900">Formation State</h3> <p id="rec-state" class="text-sm text-pw-700 font-bold">--</p> </div> </div> <p id="rec-state-reason" class="text-sm text-gray-600"></p> </div> <!-- Cost estimate --> <div class="rounded-xl border border-gray-200 p-6 mb-4"> <div class="flex items-center gap-3 mb-3"> <div class="w-10 h-10 rounded-lg bg-green-100 flex items-center justify-center"> <svg class="w-5 h-5 text-green-700" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="1.5"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m-3-2.818l.879.659c1.171.879 3.07.879 4.242 0 1.172-.879 1.172-2.303 0-3.182C13.536 12.219 12.768 12 12 12c-.725 0-1.45-.22-2.003-.659-1.106-.879-1.106-2.303 0-3.182s2.9-.879 4.006 0l.415.33M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </div> <div> <h3 class="font-semibold text-gray-900">Estimated Cost</h3> <p id="rec-cost" class="text-sm text-pw-700 font-bold">--</p> </div> </div> <p id="rec-cost-detail" class="text-sm text-gray-600"></p> </div> <!-- Additional notes --> <div id="rec-notes" class="rounded-xl border border-amber-200 bg-amber-50 p-6 mb-6 hidden"> <h3 class="text-sm font-semibold text-amber-900 mb-2">Important Notes</h3> <ul id="rec-notes-list" class="text-sm text-amber-800 space-y-1 list-disc list-inside"></ul> </div> <!-- CTA --> <div class="flex flex-col sm:flex-row gap-3"> <a id="rec-cta-link" href="/order/formation" class="flex-1 inline-flex items-center justify-center gap-2 px-6 py-3 rounded-lg bg-pw-700 text-white font-medium hover:bg-pw-800 transition-colors">
Start formation
<svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M13.5 4.5L21 12m0 0l-7.5 7.5M21 12H3"></path></svg> </a> <button type="button" id="btn-restart" class="flex-1 inline-flex items-center justify-center px-6 py-3 rounded-lg border border-gray-300 text-gray-700 font-medium hover:bg-gray-50 transition-colors">
Start over
</button> </div> <p class="text-xs text-gray-400 mt-6 text-center">
This recommendation is for informational purposes only and does not constitute legal, tax, or financial advice.
Consult a qualified professional for your specific situation.
</p> </div> </div> <!-- Navigation --> <div id="quiz-nav" class="flex justify-between mt-8"> <button type="button" id="q-back" class="px-5 py-2.5 text-sm font-medium text-gray-600 border border-gray-300 rounded-lg hover:bg-gray-50 transition-colors invisible">
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stroke-linejoin="round" d="M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Ask a Question</span> <span class="block text-xs text-gray-500">About our compliance services or process</span> </div> </div> </button> <button type="button" data-category="support" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-green-100 text-green-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M18.364 5.636l-3.536 3.536m0 5.656l3.536 3.536M9.172 9.172L5.636 5.636m3.536 9.192l-3.536 3.536M21 12a9 9 0 11-18 0 9 9 0 0118 0zm-5 0a4 4 0 11-8 0 4 4 0 018 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Get Support</span> <span class="block text-xs text-gray-500">Help with an ongoing engagement</span> </div> </div> </button> <button type="button" data-category="issue" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-red-100 text-red-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Report an Issue</span> <span class="block text-xs text-gray-500">Something isn't right with a deliverable</span> </div> </div> </button> <button type="button" data-category="service_request" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-purple-100 text-purple-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Service</span> <span class="block text-xs text-gray-500">Start a new compliance engagement</span> </div> </div> </button> <button type="button" data-category="quote" class="support-cat-btn w-full text-left px-4 py-3 rounded-lg border border-gray-200 hover:border-pw-300 hover:bg-pw-50 transition-colors group"> <div class="flex items-center gap-3"> <span class="flex-shrink-0 w-8 h-8 rounded-full bg-amber-100 text-amber-600 flex items-center justify-center"> <svg class="w-4 h-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M12 8c-1.657 0-3 .895-3 2s1.343 2 3 2 3 .895 3 2-1.343 2-3 2m0-8c1.11 0 2.08.402 2.599 1M12 8V7m0 1v8m0 0v1m0-1c-1.11 0-2.08-.402-2.599-1M21 12a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg> </span> <div> <span class="text-sm font-medium text-gray-900 group-hover:text-pw-700">Request a Quote</span> <span class="block text-xs text-gray-500">Get pricing for a complex engagement</span> </div> </div> </button> <!-- Sign-in link (hidden when logged in) --> <div id="support-signin-link" class="pt-2 border-t border-gray-100 mt-2"> <button type="button" id="support-signin-btn" class="w-full flex items-center justify-center gap-2 px-4 py-2 text-xs text-gray-500 hover:text-pw-700 transition-colors"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg>
Already a client? <span class="font-medium text-pw-600">Sign in</span> </button> </div> </div> <!-- Ticket form — Report an Issue + guest fallback (step 2a) --> <form id="support-step-form" class="hidden p-4"> <button type="button" id="support-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="support-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="support-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-gray-400">(optional)</span></label> <input type="text" id="support-name" name="name" placeholder="Your name" maxlength="100" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-gray-400">(for follow-up)</span></label> <input type="email" id="support-email" name="email" placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-subject" class="block text-xs font-medium text-gray-700 mb-1">Subject <span class="text-red-400">*</span></label> <input type="text" id="support-subject" name="subject" required minlength="3" maxlength="200" placeholder="Brief summary" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="support-message" class="block text-xs font-medium text-gray-700 mb-1">Message <span class="text-red-400">*</span></label> <textarea id="support-message" name="message" required minlength="10" maxlength="5000" rows="4" placeholder="Describe your question, issue, or request..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> <p class="text-[10px] text-gray-400 mt-0.5 text-right"><span id="support-char-count">0</span> / 5000</p> </div> <button type="submit" id="support-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit
</button> </div> </form> <!-- Opportunity form — Request a Service / Request a Quote (step 2b) --> <form id="support-step-opportunity" class="hidden p-4"> <button type="button" id="opportunity-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-3"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div id="opportunity-category-badge" class="inline-flex items-center px-2.5 py-1 rounded-full text-xs font-medium bg-pw-100 text-pw-700 mb-3"></div> <div class="space-y-3"> <div> <label for="opp-name" class="block text-xs font-medium text-gray-700 mb-1">Name <span class="text-red-400">*</span></label> <input type="text" id="opp-name" name="name" required minlength="2" maxlength="100" placeholder="Your name" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-email" class="block text-xs font-medium text-gray-700 mb-1">Email <span class="text-red-400">*</span></label> <input type="email" id="opp-email" name="email" required placeholder="you@company.com" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-company" class="block text-xs font-medium text-gray-700 mb-1">Company <span class="text-gray-400">(optional)</span></label> <input type="text" id="opp-company" name="company" placeholder="Company name" maxlength="200" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-phone" class="block text-xs font-medium text-gray-700 mb-1">Phone <span class="text-gray-400">(optional)</span></label> <input type="tel" id="opp-phone" name="phone" placeholder="(555) 555-1234" maxlength="30" class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow"> </div> <div> <label for="opp-service" class="block text-xs font-medium text-gray-700 mb-1">Service interest <span class="text-red-400">*</span></label> <select id="opp-service" name="service_slug" required class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow bg-white"> <option value="" disabled selected>Select a service...</option> <option value="canada-crtc">Canada CRTC Carrier Package</option> <option value="llc-formation">LLC Formation</option> <option value="corporation-formation">Corporation Formation</option> <option value="registered-agent">Registered Agent</option> <option value="compliance-audit">Compliance Audit</option> <option value="other">Other / Not sure</option> </select> </div> <div> <label for="opp-details" class="block text-xs font-medium text-gray-700 mb-1">Details <span class="text-gray-400">(optional)</span></label> <textarea id="opp-details" name="details" maxlength="5000" rows="3" placeholder="Tell us about your project or what you need..." class="w-full px-3 py-2 text-sm border border-gray-300 rounded-lg focus:ring-2 focus:ring-pw-500 focus:border-pw-500 outline-none transition-shadow resize-y"></textarea> </div> <button type="submit" id="opp-submit-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors disabled:opacity-50 disabled:cursor-not-allowed">
Submit Request
</button> </div> </form> <!-- Sign-in prompt — Ask a Question / Get Support when not logged in (step 2c) --> <div id="support-step-signin" class="hidden p-6"> <button type="button" id="signin-back-btn" class="inline-flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M15 19l-7-7 7-7"></path></svg>
Back
</button> <div class="text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-blue-100 flex items-center justify-center"> <svg class="w-6 h-6 text-blue-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Sign in for support</h4> <p class="text-xs text-gray-500 mb-5">Sign in to access your client portal where you can view your orders, submit support requests, and manage your services.</p> <button type="button" id="signin-auth-btn" class="w-full py-2.5 px-4 bg-pw-700 text-white text-sm font-medium rounded-lg hover:bg-pw-800 transition-colors mb-3">
Sign In
</button> <button type="button" id="signin-guest-btn" class="text-xs text-gray-500 hover:text-gray-700 transition-colors">
Continue as guest &rarr;
</button> </div> </div> <!-- Success state (step 3) --> <div id="support-step-success" class="hidden p-6 text-center"> <div class="w-12 h-12 mx-auto mb-3 rounded-full bg-green-100 flex items-center justify-center"> <svg class="w-6 h-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M5 13l4 4L19 7"></path></svg> </div> <h4 class="text-sm font-semibold text-gray-900 mb-1">Request received</h4> <p id="support-success-message" class="text-xs text-gray-500 mb-4">We'll get back to you within one business day.</p> <p id="support-ticket-id" class="text-xs text-gray-400 mb-4 hidden">Ref: <span></span></p> <button type="button" id="support-new-ticket-btn" class="text-xs text-pw-600 hover:text-pw-700 font-medium">Submit another request</button> </div> </div> <!-- Modal backdrop --><div id="auth-modal-backdrop" class="fixed inset-0 z-[200] bg-black/50 backdrop-blur-sm hidden items-center justify-center p-4" role="dialog" aria-modal="true" aria-labelledby="auth-modal-title"> <div id="auth-modal" class="relative w-full max-w-sm bg-white rounded-2xl shadow-2xl overflow-hidden"> <!-- Close --> <button id="auth-modal-close" type="button" aria-label="Close" class="absolute top-4 right-4 text-gray-400 hover:text-gray-600 transition-colors z-10"> <svg class="w-5 h-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path> </svg> </button> <!-- Tab bar --> <div id="auth-tabs" class="flex border-b border-gray-100"> <button type="button" id="auth-tab-login" class="auth-tab flex-1 py-4 text-sm font-semibold text-pw-700 border-b-2 border-pw-600 transition-colors">
Sign In
</button> <button type="button" id="auth-tab-register" class="auth-tab flex-1 py-4 text-sm font-semibold text-gray-400 border-b-2 border-transparent hover:text-gray-600 transition-colors">
Create Account
</button> </div> <div class="px-6 py-6"> <!-- ── Login form ──────────────────────────────────────────────────── --> <form id="auth-login-form" class="space-y-4" novalidate> <div> <label for="auth-login-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-login-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <div class="flex items-center justify-between mb-1"> <label for="auth-login-password" class="text-sm font-medium text-gray-700">Password</label> <button type="button" id="auth-forgot-link" class="text-xs text-pw-600 hover:text-pw-800 underline underline-offset-2">
Forgot password?
</button> </div> <input type="password" id="auth-login-password" autocomplete="current-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="••••••••"> </div> <p id="auth-login-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-login-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Sign In
</button> </form> <!-- ── Register form ──────────────────────────────────────────────── --> <form id="auth-register-form" class="space-y-4 hidden" novalidate> <div> <label for="auth-reg-name" class="block text-sm font-medium text-gray-700 mb-1">Your Name</label> <input type="text" id="auth-reg-name" autocomplete="name" class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="Full name"> </div> <div> <label for="auth-reg-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-reg-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <div> <label for="auth-reg-password" class="block text-sm font-medium text-gray-700 mb-1">Password</label> <input type="password" id="auth-reg-password" autocomplete="new-password" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="At least 8 characters"> </div> <p id="auth-reg-err" class="hidden text-xs text-red-600 font-medium"></p> <button type="submit" id="auth-reg-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Create Account
</button> </form> <!-- ── Forgot password form ────────────────────────────────────────── --> <div id="auth-forgot-form" class="hidden"> <button type="button" id="auth-back-to-login" class="flex items-center gap-1 text-xs text-gray-500 hover:text-gray-700 mb-4"> <svg class="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"><path stroke-linecap="round" stroke-linejoin="round" d="M10.5 19.5L3 12m0 0l7.5-7.5M3 12h18"></path></svg>
Back to sign in
</button> <h3 class="text-base font-semibold text-gray-900 mb-1">Reset your password</h3> <p class="text-sm text-gray-500 mb-4">Enter your email and we'll send you a reset link.</p> <form id="auth-forgot-email-form" class="space-y-4" novalidate> <div> <label for="auth-forgot-email" class="block text-sm font-medium text-gray-700 mb-1">Email</label> <input type="email" id="auth-forgot-email" autocomplete="email" required class="w-full rounded-lg border border-gray-300 px-3 py-2.5 text-sm focus:outline-none focus:ring-2 focus:ring-pw-500 focus:border-pw-500 transition-colors" placeholder="you@company.com"> </div> <p id="auth-forgot-err" class="hidden text-xs text-red-600 font-medium"></p> <p id="auth-forgot-ok" class="hidden text-xs text-green-700 font-medium"></p> <button type="submit" id="auth-forgot-btn" class="w-full py-2.5 rounded-lg bg-pw-700 text-white text-sm font-semibold hover:bg-pw-800 transition-colors disabled:opacity-50">
Send reset link
</button> </form> </div> </div> </div> </div> <!-- Tawk.to Live Chat --> <script>
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