map all FMCSA status codes to services: OOS→ETA ($499), Inactive→reactivation, Revoked/Suspended→reinstatement

- OOS (Out of Service): RED, urgent messaging, maps to Emergency Temporary Authority $499
- Inactive: YELLOW, reactivation $149
- Not Authorized: YELLOW, new USDOT + MC authority
- Revoked: RED, new authority application
- Suspended: YELLOW, compliance resolution + reinstatement
- Cancelled: YELLOW, new registration
- Each status has specific actionable messaging with PW CTA

api/src/routes/compliance-orders.ts

@@ -257,6 +257,12 @@ const COMPLIANCE_SERVICES: Record<
     erpnext_item: "USDOT-REACTIVATION",
     discountable: true,
   },
+  "emergency-temporary-authority": {
+    name: "Emergency Temporary Authority (ETA)",
+    price_cents: 49900,
+    erpnext_item: "EMERGENCY-TEMP-AUTH",
+    discountable: false,  // urgent service, premium pricing
+  },
   "dot-drug-alcohol": {
     name: "DOT Drug & Alcohol Compliance Program",
     price_cents: 14900,

api/src/routes/dot-lookup.ts

@@ -98,23 +98,34 @@ router.get("/api/v1/dot/lookup", async (req, res) => {
         C: "Cancelled",
       };
       const statusLabel = statusLabels[statusCode] || statusCode;
-      const isInactive = statusCode === "I" || statusCode === "S" || statusCode === "C";
+      const isNotActive = statusCode !== "A";
-      const effectiveStatus = allowed && !isInactive ? "green" : isInactive && allowed ? "yellow" : "red";
+      const isOOS = statusCode === "O";
+      const effectiveStatus = isOOS ? "red"
+        : isNotActive ? "yellow"
+        : allowed ? "green" : "red";
+
+      const statusMessages: Record<string, string> = {
+        A: "Active and authorized to operate.",
+        I: "USDOT status is Inactive. Your registration needs to be reactivated before you can legally operate. "
+          + "Performance West can handle the reactivation process for you — no Login.gov account needed.",
+        N: "This carrier is Not Authorized. You may need to apply for a new USDOT number or operating authority. "
+          + "Performance West can file your USDOT registration and MC authority application.",
+        O: "URGENT: This carrier has been placed Out of Service by FMCSA and cannot legally operate. "
+          + "Every day out of service costs you money. Performance West offers emergency compliance resolution "
+          + "— call (888) 411-0383 now or order Emergency Temporary Authority online.",
+        R: "This carrier's authority has been Revoked. You will need to apply for new operating authority. "
+          + "Performance West can handle the entire reinstatement and new authority application process.",
+        S: "This carrier's authority is Suspended. Operations must cease until the suspension is lifted. "
+          + "Performance West can help resolve the underlying compliance issues and file for reinstatement.",
+        C: "This USDOT number has been Cancelled. You may need to apply for a new USDOT number. "
+          + "Performance West can file a new registration or request reactivation on your behalf.",
+      };
+
       checks.push({
         id: "operating_status",
         label: "Operating Status",
         status: effectiveStatus,
-        detail: effectiveStatus === "green"
+        detail: statusMessages[statusCode] || `Status: ${statusLabel}. Contact Performance West at (888) 411-0383 for assistance.`,
-          ? `Active and authorized to operate.`
-          : effectiveStatus === "yellow"
-          ? `USDOT status is ${statusLabel}. Your registration may need to be reactivated before you can legally operate. Performance West can handle the reactivation process for you — no Login.gov account needed.`
-          : `NOT authorized to operate — ${statusLabel}. ${
-              statusCode === "I" ? "This USDOT number is inactive. You may need to reactivate it before operating."
-              : statusCode === "N" ? "This carrier is not authorized. Operating authority may be required."
-              : statusCode === "R" ? "This carrier's authority has been revoked."
-              : statusCode === "O" ? "This carrier has been placed out of service by FMCSA."
-              : "This carrier cannot legally operate."
-            }`,
       });
     }
 

site/public/tools/dot-compliance-check/index.html

@@ -334,7 +334,11 @@ Send reset link
           else if (data.phy_state === "NM") recommendedServices.push("nm-weight-distance");
           else if (data.phy_state === "CT") recommendedServices.push("ct-highway-use-fee");
         }
-        if (c.id === "operating_status") recommendedServices.push("usdot-reactivation");
+        if (c.id === "operating_status" && c.detail && c.detail.indexOf("Out of Service") >= 0) {
+          recommendedServices.push("emergency-temporary-authority");
+        } else if (c.id === "operating_status") {
+          recommendedServices.push("usdot-reactivation");
+        }
         if (c.id === "state_carrier_permit" && data.phy_state === "CA") recommendedServices.push("ca-mcp-carb");
         if (c.id === "intrastate_authority") recommendedServices.push("intrastate-authority");
         if (c.id === "corporate_compliance") recommendedServices.push("annual-report-filing");