fix(email): add text/plain part to every transactional + telecom email

All transactional/worker senders built multipart/alternative (or mixed)
messages with ONLY an HTML part. A single-part multipart/alternative is
malformed and HTML-only mail is a spam-score signal -- the same class of
deliverability bug that hurt the campaign pipeline, but on the telecom /
filing / customer-transactional path (499-Q reminders, RMD/FCC filing
review links, intake/completion/delivery emails, commissions, etc).

- worker_email.send_worker_email: auto-derive plaintext from HTML when
  caller omits text= (fixes the shared helper for all current+future use)
- 16 rolled-their-own senders in scripts/workers/** + scripts/formation/
  document_delivery.py: attach html_to_text(...) plaintext sibling before
  the HTML part (job_server + document_delivery wrap text+html in an
  alternative sub-part so PDFs still attach to the mixed root)
- api/src/email.ts: add dependency-free htmlToText() and default
  sendEmail text to it (fixes checkout/webhook HTML-only sends)

Verified: all py files compile + import at runtime, api tsc passes,
htmlToText handles hrefs/lists/entities, 11 plaintext unit tests pass.
Telecom campaign 407 (Jun 8) was HTML-only + sent in the DKIM-broken
window -> 384 sent / 0 clicks (same junked-mail signature).
This commit is contained in:
justin 2026-06-17 21:07:40 -05:00
parent 899b880e7f
commit b375385efd
19 changed files with 114 additions and 8 deletions

View file

@ -282,6 +282,8 @@ class BaseServiceHandler(ABC):
from email.mime.text import MIMEText
from email.mime.multipart import MIMEMultipart
from scripts._email_plaintext import html_to_text
first_name = customer_name.split(" ")[0] if customer_name else "there"
subject = f"Action Required — Complete your {service_label} intake"
body = (
@ -308,6 +310,7 @@ class BaseServiceHandler(ABC):
msg["From"] = smtp_from
msg["To"] = customer_email
msg["Reply-To"] = "info@performancewest.net"
msg.attach(MIMEText(html_to_text(body), "plain"))
msg.attach(MIMEText(body, "html"))
with smtplib.SMTP(smtp_host, smtp_port) as server:
server.starttls()

View file

@ -282,6 +282,8 @@ class FCCCarrierRegistrationHandler:
from email.mime.text import MIMEText
from email.mime.multipart import MIMEMultipart
from scripts._email_plaintext import html_to_text
email = order.get("customer_email", "")
name = order.get("customer_name", "")
if not email:
@ -302,6 +304,7 @@ class FCCCarrierRegistrationHandler:
msg["Subject"] = subject
msg["From"] = os.environ.get("SMTP_FROM", "Performance West <noreply@performancewest.net>")
msg["To"] = email
msg.attach(MIMEText(html_to_text(body), "plain"))
msg.attach(MIMEText(body, "html"))
smtp_host = os.environ.get("SMTP_HOST", "co.carrierone.com")

View file

@ -241,6 +241,8 @@ class Form499ADiscontinuanceHandler(BaseServiceHandler):
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText
from scripts._email_plaintext import html_to_text
subject = f"Form 499-A Discontinuance Filed — {entity_name}"
html = f"""
<div style="font-family:Inter,sans-serif;max-width:600px;margin:0 auto;color:#1f2937">
@ -275,6 +277,7 @@ class Form499ADiscontinuanceHandler(BaseServiceHandler):
msg["From"] = os.environ.get("SMTP_FROM", "Performance West <noreply@performancewest.net>")
msg["To"] = to
msg["Subject"] = subject
msg.attach(MIMEText(html_to_text(html), "plain"))
msg.attach(MIMEText(html, "html"))
with smtplib.SMTP(

View file

@ -338,10 +338,13 @@ class Form499QHandler(BaseServiceHandler):
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText
from scripts._email_plaintext import html_to_text
msg = MIMEMultipart("alternative")
msg["From"] = os.environ.get("SMTP_FROM", "Performance West <noreply@performancewest.net>")
msg["To"] = to
msg["Subject"] = subject
msg.attach(MIMEText(html_to_text(html), "plain"))
msg.attach(MIMEText(html, "html"))
with smtplib.SMTP(

View file

@ -136,6 +136,8 @@ class RMDFilingHandler(BaseServiceHandler):
import smtplib
from email.mime.text import MIMEText
from email.mime.multipart import MIMEMultipart
from scripts._email_plaintext import html_to_text
subject = f"Action Required — Review your RMD certification for {entity.get('legal_name', order_number)}"
body = (
f"<h2>Your RMD Certification is Ready for Review</h2>"
@ -161,6 +163,7 @@ class RMDFilingHandler(BaseServiceHandler):
msg["From"] = smtp_from
msg["To"] = customer_email
msg["Reply-To"] = "info@performancewest.net"
msg.attach(MIMEText(html_to_text(body), "plain"))
msg.attach(MIMEText(body, "html"))
with smtplib.SMTP(smtp_host, smtp_port) as server:
server.starttls()

View file

@ -44,6 +44,8 @@ import smtplib
from dataclasses import dataclass
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText
from scripts._email_plaintext import html_to_text
from typing import Optional
logger = logging.getLogger(__name__)
@ -279,6 +281,7 @@ def _send_admin_email(
msg["Subject"] = f"[Review & File] {order_number}{service_name}"
msg["From"] = smtp_from
msg["To"] = to_email
msg.attach(MIMEText(html_to_text(html), "plain"))
msg.attach(MIMEText(html, "html"))
try:

View file

@ -28,6 +28,8 @@ import smtplib
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText
from scripts._email_plaintext import html_to_text
logger = logging.getLogger("esign_helper")
@ -197,6 +199,7 @@ def _send_signing_email(
msg["To"] = f"{to_name} <{to_email}>"
msg["Subject"] = subject
msg["Reply-To"] = "info@performancewest.net"
msg.attach(MIMEText(html_to_text(body), "plain"))
msg.attach(MIMEText(body, "html"))
with smtplib.SMTP(smtp_host, smtp_port, timeout=30) as server: